Lead Client Services and Readiness

Starting Salary Range: $$133,500-143,500- position is also eligible for an annual bonus if individual performance and company objectives are met.

Key Responsibilities:

• Develop and execute strategic plans with a 3-6 month horizon, ensuring successful outcomes.
• Drive process efficiencies through integration within the Customer Relationship Management (CRM) tool.
• Establish active communication plans with External Affairs teams to manage account reviews and contact updates.
• Collaborate with business areas to resolve complex technical inquiries related to markets, operations, registration, and planning processes.
• Lead and engage in initiatives aligned with the company's strategic priorities.
• Represent the company through board meetings, committees, project teams, and working groups.
• Establish and monitor department goals that align with corporate objectives, ensuring efficient use of resources.
• Oversee hiring, performance management, and professional development of direct reports.
• Develop and implement metrics that support long-term enterprise strategies.

What we are looking for...

• Strong technical expertise in Excel, Power BI, and Power Automate.

At MISO we offer a hybrid work environment and a comprehensive benefits package, including 401K available on your first day of employment.

MISO manages the electricity superhighway in the Central U.S. Through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future - it's what our immensely talented and dedicated team does every day.

MISO, What We Do

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