Director Operations, Frames Data

WebMD
United States, New Jersey, Newark
Feb 12, 2025
Description Position at WebMD Jobson Healthcare Information (JHI) is a premier healthcare information and marketing services provider, with leading positions in a variety of growing healthcare markets such as pharmacy, eye care, clinician (physicians, nurse practitioners and physician assistants) and the managed markets (managed care, hospitals and government). Through its diversified, multi-media portfolio of marketing services, information databases, publications, medical education programs, events, websites and other digital and traditional media services, JHI is uniquely positioned to inform and educate a highly targeted network of approximately one million healthcare professionals across multiple specialties. WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. General Description: The Director of Operations, Frames Data, is responsible for the maintenance and growth of the Frames Data database, ensuring each department contributes to the daily updates from our 130+ frame company clients. This in turn ensures that we continue to support our revenue-generating subscribers and licensee clients with ongoing new data, imagery, and support. This role is responsible for management and oversight of several departments: Client Services/Data Management, Traffic & Inventory, Custom Photography Studio, the Studiobox Team, and the Developer. In addition, the position is responsible for process and product improvement as well as managing projects and business relationships with Frames Data's frame company, optical lab, and retail clients. The Director of Operations is a member of the Frames Data management team, and is expected to contribute to the ongoing strategy and direction of the Frames Data business. The position is located in WebMD's Newark, NJ headquarters and is in-office five days a week. Job Responsibilities: Client Services Ensure the database is populated with data and images of active frame listings correctly and in a timely manner Monitor and audit for completeness and accuracy Meet agreed-upon fill-rate metrics for key data points, trace files, and images Nurture and support 130+ client relationships and manage any issues that arise Traffic & Inventory Ensure smooth process of inventory flow through required workflow stages Monitor daily/weekly metrics reports for staff Custom Photo Studio Ensure successful negotiation, scheduling and prioritization of all studio jobs and ensure all client-specific quality standards and deadlines are met Studiobox Production Oversee Studiobox process with 3D imaging partner (FittingBox) and manage the relationship per the contractual terms outlined in the Annual Agreement Development Manage Frames Data's in-house development efforts and Sr. Developer Manage relationship with Frames Data's IT consultants, TrazerEdge, who manage the software environments for the Frames Data database Responsible for overall process improvement as well as developing and enhancing business applications Ensure technology and processes are up-to-date, for example ensure our image capture, database management, and management software (Panorama) are kept in pace with available technologies and continually look to improve to serve the evolving needs of the business and clients Oversee quarterly billing process and distribution of electronic invoices Responsible for adherence to established budgets Oversee administrative responsibilities to ensure a high level of customer satisfaction is maintained Determine and track customer requirements and expectations in order to ensure standards and requirements are met Manage team of four direct reports and eight indirect reports Provide guidance and support to staff as needed Hire, train, and develop staff members Provide coaching, feedback, and mentoring to staff Proactively address employee performance issues and complete performance reviews Adhere to HR guidelines and processes, including managing employees in Dayforce system Attend industry and association meetings as needed Other duties as assigned Qualifications: Bachelor's degree or equivalent required Minimum ten (10) years' management experience Demonstrated experience successfully managing direct and indirect reports across a variety of functions Healthcare and/or optical industry experience is a plus Experience with databases and data hygiene practices Familiarity and experience with SQL and software development environments Proficiency with Microsoft Office applications (Word, Excel, Powerpoint) and Google apps (Sheets, Docs, Slides) Goal-oriented team player Ability to work collaboratively with peers and cross-functional members of the team Strong written and verbal communication skills Participatory and accountable with solid work ethic and a commitment to quality Demonstrated initiative, creativity and leadership skills Excellent management skills effectively supervising a successful team of managers, responding quickly to changing priorities Outstanding customer service, organizational, interpersonal and time management skills Demonstrated ability to thrive in a dynamic and fast-paced environment Self-directed and confident with ability to multi-task Strong time management and organization skills Travel: Minimal travel required