Management Analyst 2, Cost of Service Model (CoSM)

Management Analyst 2, Cost of Service Model (CoSM)

Work Location: Washington, DC

Kwaan Tech is seeking a highly qualified Management Analyst 2 CoSM to join our team in support of the Department of State (DOS) Bureau of Consular Affairs (CA), Office of the Comptroller (C), Strategic Planning and Policy Division (SPPD). The Management Analyst 2 CoSM will lead the development and execution of the Bureau's Cost-of-Service Model (CoSM) and survey-based data collection initiatives and provide expert advice and recommendations for the CA CoSM, cost-setting policy CA/C, and topics relevant to Consular Overseas Data Collection Survey (CODaC). The ideal candidate will possess strong expertise in survey design, data analysis, and cost modeling, with experience using tools like Excel, statistical software, and platforms such as Qualtrics or WordPress for survey development. This position is responsible for executing sampling techniques, collecting and analyzing data, and collaborating with stakeholders to refine methodologies and ensure accurate CoSM inputs. Strong communication skills, attention to detail, and the ability to deliver cost-setting recommendations and comprehensive reports are essential to guide strategic resource planning and policy decisions effectively. This position requires an Active Secret Security Clearance.

Core Duties:

• Provide Subject Matter Expertise (SME) for CoSM, CA/C, and other CA initiatives
• Design, write, and program surveys into software tools (e.g., WordPress, Qualtrics, etc.)
• Execute sampling methodology and develop sampling techniques
• Develop comprehensive and ad-hoc targeted surveys to answer business needs
• Oversee data collection
• Conduct outreach to respondents and answer questions about the survey and methodology
• Conduct analysis on quantitative and qualitative response data
• Seek feedback from the respondents on questions and methodology, and revise and document findings as appropriate
• Transform survey response data into CoSM inputs
• Attend meetings and provide input associated with CODaC
• Participate in formulating reports of CoSM results and other documentation for evaluations, audits, and recommendations
• Maintain CODaC and CoSM Standard Operating Procedures (SOPs) to ensure continuity
• Other duties as required by the team and/or assigned by CA/C leadership