Member Consultant II

Branch and Retail

Please APPLY AT:

https://jobs.silkroad.com/PurdueFCU/PurdueExternalPortalpurduefedcareerssilkroadcom

The key purpose of this position is to assist members by opening new accounts, performing maintenance on accounts, processing most loan requests, card issues, educating members, making appropriate recommendations, cross-selling products and performing basic transactions.

*Employees are expected to adhere to all rules and regulations applicable to this position, including but not limited to all policies and procedures pertaining to the Bank Secrecy Act.

Duties and Responsibilities (Essential Functions):

Responsible for assisting members with loan needs. This includes:

* Interviewing members via phone or in person to gather and verify information to originate and enter in the loan request.

* Make appropriate recommendations to members based on their needs.

* Collecting all supporting documents need to process the loan request

* Forward request with loan notes, documents, and recommendation to underwriters for decisioning.

* Relay decision to members regarding approval or review reasons why we could not offer credit at this time.

* Supply all documents to member to complete the transaction

Responsible for assisting members with all their account needs. This includes:

* Opening, closing, and reinstating accounts, while verifying a member's eligibility and identity through CIP (Customer Identity Program)

* Resolving account discrepancies by performing file maintenance and account changes as applicable (Change Account Number requests, disputes, unauthorized transactions, stop payments, change of address, name changes, add/remove joints and beneficiaries, etc.)

* Educating and helping members with Purdue Fed's electronic services including automated phone system, Mobile Banking App, and Online Banking.

Responsible for performing various card (ATM and Debit) related functions. This includes:

* Creating, blocking, and activating credit cards, ATM cards, or EMV debit cards

* Maintaining an accurate log of cards processed, destroyed, and received.

* Researching fraud, transaction history, payments, and purchases

* Completing loss and stolen reports as needed

* Act as a liaison between member and Card Services dept.

* Balancing instant issue card machine and doing card stock inventory daily.

Responsible for performing a variety of cash and non-cash transactions. This includes:

* Cashing checks

* Receiving deposits

* Processing funds transfers

* Processing loan payments

* Verifying authenticity of negotiable instruments

* Selling cashier's checks, teller's checks, and money orders

Knowledge, Skill, and Ability Requirements:

Education and Credentials

• High School Diploma or GED Equivalent required; Associate or Bachelor Degree preferred

Experience

• 6 months - 1 year of prior Member Consultant or financial services industry experience required

Knowledge/Skills/Abilities

• Analytical Skills (intermediate level) - Ability to analyze applications, reports, data, and documents required to continue the request (CIP, credit reports, etc...)
• People Skills (intermediate level) - Ability to quickly and effectively build relationships through listening and interacting with members and associates.
• Problems Solving Skills (intermediate level) - To effectively and efficiently arrive at a solution to various problems encountered.
• Communication Skills (intermediate level) - Being able to discuss items with members and co-workers in a clear and precise manner while being an active listener.
• Interpersonal Skills (intermediate level) - Working as part of a team to build positive work relationships and experience, serve members and achieve branch goals.
• Mult-tasking Skills (intermediate level) - Prioritizing and working on multiple tasks as required in a timely manner.
• Mathematical Skills (intermediate level) - To ensure calculations are done correctly by using basic mathematical skills.
• Cash Handling Skills (intermediate level) - Being able to handle high volume of cash through the workday.
• Microsoft Office Skills (intermediate level) - To create documents, letters, spreadsheets, send/receive emails, etc.
• Company Specific Software (intermediate level) - Fiserv, DocuSign, Meridian Link, and others
• Basic Compliance (intermediate to advanced level) - BSA, MLA, etc...

Competencies

* Critical Thinking - Uses good judgment to solve difficult problems with effective solutions; seeks appropriate sources for information and answers to better serve members or each other. Looks beyond the obvious and beyond the surface of the situation when solutions are not readily identified.

* Service Excellence - Provides exceptional experiences by exceeding the expectations in serving our members or serving each other providing solutions with simplicity and ease while building trusting relationships and always doing what is best. Offering a "wow" experience in every interaction.

* Team Work - Works well with diverse groups of peers and coaches. Effective at representing own ideas while being fair and respectful to the team ideas. Proactively resolves challenges with peers in an effective and non-disruptive manner. Instills a sense of team through trust and support, while being collaborative.

* Values - Lives and promotes the core values (Honesty, Integrity, Pride, Ownership, and Mutual Respect) and beliefs of our company supporting our vision and shaping our culture in how we conduct ourselves. Consistently "living" our values representing the essence of our credit union's identity, philosophy, and principles on how we serve our members and each other.

Purdue Federal Credit Union is an Equal Opportunity Employer/Veterans/Disabled