Manager - Compliance/Training

Priority Consideration Date: March 9, 2025

Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

To grow our workforce, we are seeking creative, collaborative faculty who are reflective of the diverse community we serve. Tacoma Community College is a public Associate- and Bachelor's-granting institution that serves a student-body of approximately 10,000 students. Our students are 48% students of color, 60% female, and have a median age of 26. We embrace our identity as a community college. Our faculty are engaged in innovative work to improve student retention and program completion, and community success. According to the Community College Survey of Student Engagement, TCC ranks high on measures of active learning and academic challenge, thanks to our creative and scholarly faculty.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, neurodivergent people, and the LGBTQIA2+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching.
• Welcome difference and model respectful interaction with others.
• Recognize and honor the important role that diversity brings to an educational community.
• Have experience teaching or doing research in Native/Indigenous communities.
• Are committed to educating a racially and socioeconomically diverse student population.
• Are committed to teaching in a community college setting.
• Care deeply about student success.
• Intentionally support and promote efforts related to equity, diversity, and inclusion.
• Honor TCC's mission promoting equitable access to educational opportunities.
• Reflect the diversity of our community.

• Collaborate closely with the Executive Director and other members of the office leadership team to strategize, optimize and establish goals, troubleshoot issues, set clear expectations, and assess procedures within the Financial Aid department.
• Prioritize and contribute to the development of policies, guidelines, and procedures that uphold regulatory standards, align with institutional objectives, and cater to student needs effectively.
• Interpret federal, state, and institutional financial aid regulations. In conjunction with the Executive Director, plan and develop financial aid policies, procedures, and forms to ensure compliance and enhance operations when considering students for the various financial aid funds.
• Partner with the Executive Director in adopting a system thinking approach to financial aid processes and ctcLink integration, involving observation, barrier identification, problem understanding, intervention selection, solution implementation, change facilitation, and assessment.
• Coordinate and collaborate with SBCTC to make sure software upgrades and developed processes meet federal and state requirements. This may include setting up and testing new processes, reporting issues, proposing solutions and feedback to ensure regulatory compliance.
• Provide direct supervision to the following staff members: Program Specialist 3; and 4 Program Specialist 2 positions. Lead, mentor and direct the work of these staff members. Perform and conduct yearly performance evaluations on their work in their respective roles.
• Provide overall guidance to Program Specialists who manage specific programs. Ensure compliance with classified staff collective bargaining agreements (CBAs) and all district policies to maintain smooth operations and support student success.
• Assist with compiling and analyzing statistical data and prepare reports, which may consist of using and developing existing queries to ensure compliance with federal, state, and institutional financial aid regulations. Assist Executive Director with the completion of annual operations reports, progress reports and application for funds and all federal and state reports; and working with Financial Services regarding discrepancy reports with BankMobile refunds.
• Deliver complex counseling, assistance and problem solve by providing a variety of options to students based on individual needs and circumstances. Exercise professional judgment in evaluating diverse individual circumstances in determining the ability of students and their families to pay for educational costs. Advise students on financial, personal, and academic issues as they relate to the financial aid process and make referrals to college and community resources.
• Partner with Executive Director to collaborate and implement a change management methodology within the financial aid team's leadership, fostering participation, stakeholder involvement in strategy formation, communication that influences new behaviors, unified team training initiatives, and metric-based success evaluation.
• Perform the duties of the Executive Director in their absence, ensuring seamless continuity of operations and decision-making.
• Collaborate with the Executive Director to organize and provide training to employees and other division staff associated with Financial Aid, Advising, and the Welcome Center. Provide outreach to current and prospective students, and community partners on and off campus.
• Participate in federal, state, and local workshops and trainings and quarterly council meetings as directed, contributing to ongoing professional development and knowledge sharing within the department.
• Perform other related duties as assigned.

• Knowledge of federal software applications and ctcLink (PeopleSoft) student management system or similar integrated system.
• Working knowledge and ability to access National Student Loan Data System (NSLDS), Common Origination and Disbursement (COD), as well as EdConnect, SAIG, and Washington Student Achievement Council (WSAC) portals.
• Ability to work independently, efficiently and effectively in a detailed-oriented, high-pressure environment.
• The ability to perform the highly complex duties.
• Strong analytical skills.
• Problem solving and research skills.
• Excellent customer service skills; including building and maintaining internal/external customer satisfaction.
• Ability to maintain objectivity and confidentiality and to establish work priorities and coordinate the timely completion of work.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ethics, integrity, and sound professional judgment.
• Excellent verbal and written communication skills.
• Proficient with Excel, Microsoft Word, and other database management systems.

• Bachelor's degree and/or equivalent work experience.
• 5 years professional experience in a college or university Financial Aid Office.
• Demonstrated computer literacy.
• Demonstrated excellent customer service skills, even during stressful situations and peak processing times.
• Experience working with diverse populations and with providing complex services.
• Experience leading or overseeing individuals in a professional environment.

• Successful completion of a criminal history background check.
• Must not be in default or overpayment of Title IV or Washington state aid.

Complete application packages must include the following:

1. Tacoma Community College online application form.
2. Resume and cover letter - In your cover letter, describe how your background and experience align with the responsibilities for this position.
3. Copies of unofficial transcripts from all colleges and universities attended.
4. Diversity Statement: At TCC, we celebrate our diverse community, and we believe our people are our greatest asset. We stand for social justice, implement best practices to advance equity, diversity, and inclusion, and collaborate to dismantle systemic racism. Please attach a statement (maximum 750 words) describing how you've demonstrated your commitment to diversity and social justice and how this will inform your work in this position.