LCL12 Customer Service Representative

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Summary:

Proven mastery in providing quality, prompt and accurate responses to customer inquiries, complaints, or sales/promotional opportunities for CenterPoint Energy gas and/ or electric customers in a fast paced, high-volume environment. Performs direct customer contact through various channels including phone, email, and chat. Completes administrative functions and data entry.

Essential Duties/Responsibilities:

• Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution
• Issues orders to establish or discontinue gas service
• Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries and follows-up on customer accounts
• Negotiates and/or accepts payments and payment arrangements with delinquent customers that achieve mutually agreed upon terms and conditions following outlined policies
• Manages customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service. Provides follow-up by completing appropriate records and documentation.
• Maintains current knowledge of Company systems, policies, procedures, reporting and other information to identify customer needs and ensure customer satisfaction
• Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)

Education:

• Requires a high school education or GED

Experience:

• Requires one (1) year of customer service experience

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you

* Competitive pay

* Benefits eligibility begins on your first day

* Medical, Dental, Vision Benefits

* Health Savings Account (HSA) with a company contribution

* Health/Dependent Care Flexible Spending Accounts

* 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

* Flexible work schedule, paid holidays and paid time off

* Paid training

* Professional growth and development programs including tuition reimbursement

* Life, AD&D, Disability

* Employee Assistance Program (EAP)

* Transit subsidies

* Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston

Job Type: Full Time

Posting Start Date: 02/07/2025

Posting End Date: 03/07/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Compensation Rate: 26.11 Hourly

CenterPoint Energy is required by Minnesota law to provide a good faith estimate of the starting fixed pay rate at the time of posting for the opportunity. This hourly compensation is specific to Minnesota and the pay rate negotiated in the applicable Collective Bargaining Agreement.

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