Member Support Agent PT - YMCA of the North Shore

Are you passionate about delivering exceptional customer service and positively impacting your community? Join our team as a Member Support Agent at the YMCA! In this role, you'll play a key part in assisting members with inquiries, resolving concerns, and promoting YMCA programs and services, all while helping to foster a welcoming and supportive environment.

Key Responsibilities:

Member Support

• Respond promptly and professionally to member inquiries via phone, email, and chat.
• Process account updates, billing adjustments, and program registrations efficiently and accurately.
• Collaborate with local teams to address and resolve member issues in real-time whenever possible.

Engagement and Retention

• Provide members with accurate and up-to-date information about YMCA programs, services, and offerings.
• Handle member concerns with empathy and professionalism, escalating complex issues as needed.
• Actively contribute to retention strategies by fostering strong connections with members.

Team Collaboration

• Work closely with team members to ensure seamless and efficient operations.
• Support team goals through excellent communication and a collaborative approach.

Other Responsibilities

• Perform additional duties as required to contribute to the overall success of the YMCA.

What We're Looking For:

• Strong customer service skills with a passion for helping others.
• Excellent communication abilities, both verbal and written.
• Problem-solving skills and the ability to handle challenging situations with professionalism.
• Attention to detail and a commitment to delivering high-quality service.
• Ability to work collaboratively with a team in a fast-paced environment.

Why Work for the YMCA?

At the YMCA, we're more than just a gym-we're a community dedicated to strengthening individuals and families. As a Member Support Agent, you'll have the opportunity to make a real difference in the lives of our members while gaining valuable skills and experience.

If you're ready to contribute to a mission-driven organization and help us create a positive and inclusive environment, we want to hear from you!

Why Work for the Y?

At the YMCA, you're more than an employee-you're part of a mission-driven organization dedicated to making a difference.

• Free YMCA membership and employee discounts on programs.
• Paid training and professional development.
• Opportunities for career advancement within our seven YMCA locations.
• A retirement fund with a 12% company contribution (once vested; no match required).

Be part of a team that supports your career, health, and well-being while making a difference in your community!

• High school diploma or equivalent.
• Customer service or retail experience preferred.
• Excellent interpersonal and communication skills.
• Proficiency in working across multiple software platforms and CRMs.
• Bi-lingual/multi-lingual candidates preferred.

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.