811 Damage Prevention Coordinator

Buckeye is the premier infrastructure and logistics provider for the world's energy needs, both today and tomorrow. Since 1886, we have successfully navigated transitions in the way energy has been distributed to continually meet the needs of an evolving market and industry environment. Our people are a critical element to the success and longevity of our operational history and our future as we seek to thrive through the energy transition.

We own and operate a diversified global network of integrated assets providing midstream logistic solutions, primarily consisting of the transportation, storage, processing, and marketing of liquid petroleum products. We are committed to safely and responsibly providing world-class service to meet the continually evolving energy needs of our customers and the communities we serve. As part of this commitment to our customers, we are continually diversifying our platform and service offerings to enable less carbon intensive energy solutions and undertaking decarbonization efforts on our operations.

Buckeye Partners is currently seeking an 811 Damage Prevention Coordinator with 2+ years' Right of Way or Real Estate experience in the Oil & Gas Industry to join our team!

Role Summary:

Responsible for supporting and leading the day-to-day operations of the 811 Damage Prevention Team. within an assigned geographical area of responsibility by safely processing, analyzing and disposing of One Call excavation encroachment tickets. The 811 Damage Prevention Coordinator role performs the Key Accountabilities independently and without close supervision.

Responsibilities & Essential Functions include:

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  Safely process and screen one call tickets, individually and as a team, by utilizing IRTH and all other available resources such as ArcGIS, GeoHub, Alignment Sheets, As Built Surveys and Google Earth. Dispatch possible Involved One Call Tickets to the appropriate Field Operations location for further investigation and damage prevention procedures. Follow up with Field Operations to ensure One Call and Aerial Patrol Surface Response tickets are safely processed in the field and ensure field compliance with Damage Prevention Procedure Manual procedures.

  
  
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  Supervise and monitor the Design One Call Ticket process and coordinate reviews between Field Operations and the Encroachment Control and Review Program within an assigned geographical area of responsibility.

  
  
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  Communicate effectively and build positive working relationships with Buckeye Field Operations personnel, State One Call Center staff and Buckeye and third-party excavation contractors in protecting company assets from damage.

  
  
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  Respond in a timely manner to numerous calls and email inquiries received daily and direct to the appropriate Buckeye contact.

  
  
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  Accurately process invoices thru the accounts payable program ADP in a timely manner.

  
  
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  Effectively handle and resolve internal/external customer service and Field Operation requests, excavator issues and complaints. Follow up with team members to ensure customer service satisfaction and improvement.

  
  
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  Coordinate, assist and support continuous mapping data in Irth Utilisphere and update mapping data in a timely manner on all newly constructed and acquired assets and facilities.

  
  
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  Develop expert proficiency with State One Call Center rules/regulations/procedures and ensure company compliance with State requirements.

  
  
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  Develop expert proficiency with understanding with all Buckeye pipelines, terminals and facility locations in all states of operation.

  
  
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  Develop and demonstrate expert proficiency with IRTH Utilisphere Excavation and Aerial Patrol Ticketing Management System and associated features and functions.

  
  
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  Prepare and distribute monthly One Call quality control district reports and 811 Damage Prevention updates as needed to District Directors.

  
  
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  Lead and coordinate continue improvement projects and special requests as needed.

  
  
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  Lead and coordinate Irth Utilisphere, JDE Work Order and One Call Field Audits of completed State One Calls excavation tickets and Aerial Patrol Surface Responses and follow up with Field Operations to ensure full regulatory compliance with damage prevention procedures. Perform Field Operations Audit of damage prevention procedures as needed or assigned.

  
  
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  Act as the back up to the Team Lead of the 811 Damage Prevention Team as assigned by the Team Lead or the Senior Manager and be able to effectively perform all the duties of the 811 Damage Prevention Team Lead in his/her absence. This duty requires carrying a company cell phone/notebook computer and performing the role of the Team Lead after hours when the Team Lead is unavailable.

  
  
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  Perform other duties as assigned

  
  

Position Requirements:

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  High School Diploma or equivalent required. Associate's degree preferred or Bachelor's degree highly preferred.

  
  
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  2 to 5+ years' experience in a utility operations or damage prevention environment or related petroleum industry experience strongly preferred.

  
  
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  Experience in pipeline operations or a similar industry highly desired.

  
  
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  Expert knowledge of mapping or broad geographical knowledge preferred. Must have the ability to read, interpret, and analyze various types of maps and design plans.

  
  
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  IRTH Utilisphere One Call Excavation Ticket Management System software or similar web-based ticketing program experience preferred.

  
  
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  Must have the ability to navigate basic computer applications/systems with little or no direction.

  
  
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  Proficiency using Microsoft (Word, Excel, PowerPoint) Office experience required.

  
  
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  Advanced GIS and Irth Utilisphere Training Required

  
  
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  Equivalent combinations of education and experience may be considered.

  
  

Certificates & Licenses:

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  PA Driver's License

  
  

Other Skills, Attributes and Abilities:

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  To be successful in this position, incumbents must possess excellent reading and comprehension skills, including map-reading skills, investigative capabilities, excellent communication skills and good typing skills.

  
  
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  Incumbents must be conscientious to ensure files are placed correctly in a complicated filing system and database system.

  
  
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  Incumbents must be able to work independently with minimal supervision.

  
  
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  Incumbents must be willing to learn a variety of new, unique right of way information.

  
  
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  The 811 one call screening operation is a highly complex operation requiring excellent communication and the ability to make quick decisions. In order to be successful in this position, one must possess:

  
  
  
  
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    Exceptional writing abilities and communication skills with both internal and external personnel.

    
    
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    Outstanding organizational skills.

    
    
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    A high degree of innovative problem solving, creativity and objectivity, with a focus on problem resolution.

    
    
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    Effective research and problem-solving skills, along with developed analytical skills.

    
    
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    The ability to effectively multi-task, make quick decisions and handle the pressures of a fast-paced environment.

    
    
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    Extended hours on short notice. Required to work some holidays.

    
    
  
  
  
  

Essential Functions:

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  This position requires the ability to safely and successfully perform essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and or/quantitative productivity standards.

  
  
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  This role requires the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

  
  
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  This position requires compliance with all personnel policies.

  
  

Physical & Safety Requirements:

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  Work in general office environment

  
  
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  Travel for field work as needed

  
  
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  May be required to work extended hours on short notice

  
  

About You

To be successful in the Buckeye culture, our employees must possess a demonstrated commitment to environmental responsibility and regulatory compliance. Excellent communication, both written and verbal, as well as strong organizational skills are paramount. You must work independently and be able to exercise tact, discretion, and professionalism when dealing with internal and external customers, and when handling sensitive and confidential information. Buckeye wants to create and reward an organizational focus that stimulates the creative and entrepreneurial actions of its employees that result in innovative ways of reducing costs, generating revenues, improving productivity, or improving processes.

Our People First Culture

From managing over 5,000 miles of pipeline to commercializing clean energy projects, our people collaborate to provide world-class service and meet the changing energy needs of our customers. Our employee-first culture means that we invest in our employees and equip them to be fully contributing members of high performing teams. We are focused on collaboration, inclusion, empowerment, accountability, and professional development. We want the best in you to bring out the best in us.Join us as we work together to build a business that is responsive to the needs of the future while continuing to serve the energy needs of communities today.