Customer Service Representative

Provides assistance in our medical equipment office including intake of referrals, answering telephones, greeting visitors, processes private pay claims and other responsibilities as assigned.

• Assists with intake of referrals for medical equipment/supplies.
• Answers telephone and gives information to callers; greets visitors, ascertains nature of business, provides information or conducts visitor's to the appropriate person.
• Sends, tracks, and re-submits if necessary, all Certificate of Medical Necessity forms and Written Confirmation of a Verbal Order Forms.
• Assists in delivery and pick up of Medical Equipment when necessary.
• Is required to take on call rotation for Medical Equipment.
• Processes Private Pay Claims and performs follow-up on delinquent accounts and establishes corrective action plan when necessary.
• Resolves all customer request, inquiries, and concerns in an expedient and respectful manner.
• Performs other duties as may be required or assigned.

• Experience : 6 months
• License, Registration, and / or Certification Requirement: No
• Experience Desired: Medical Equipment office setting. Clerical or business office experience in a Medical equipment setting desired.
• Skill Requirements: Excellent oral and written communication skills. Excellent organizational and analytical skills. Accurate data entry skills. Telephone communication skills.
• Skills Desired: Basic PC skills including PC based applications (MestaMed, HME Express). Mathematical aptitude. Detail oriented. Medical terminology knowledge.