Customer Service Rep I

Noridian Healthcare Solutions
life insurance, vision insurance, paid holidays, sick time, 401(k), remote work
United States, North Dakota, Fargo
Feb 06, 2025
Description * Position is eligible for Remote / Work from Home opportunity * Department: Iowa Medicaid Services Telecommuting Eligible: Yes Job Grade: N11 Notice of Collection & Privacy Policy for Applicants Residing in California: California Applicant Privacy Policy \| Noridian (noridiansolutions.com) Job Title Customer Service Representative I Job Summary The Customer Service Representative responds to calls or written correspondence and serves as a direct point of contact for customers, assisting with information in response to various inquiries. Key Performance Indicators Excellent multi-tasking skills Excellent customer service skills Strong verbal and written communication skills Essential Functions Key Duties/Responsibilities/Accountabilities Responds to customer inquiries promptly and accurately Documents all inquiries appropriately Understands and applies confidentiality and security guidelines Maintains minimum production expectations while meeting defined quality expectations Maintains knowledge of online reference information Prioritizes work throughout the day and adapts to changes in workload as needed Non-Essential Duties and Functions Other duties as assigned Minimum Qualifications High School diploma or GED Ability to maintain confidential information in compliance with HIPAA regulations Excellent data entry skills Program training as required Demonstrated problem solving skills Preferred Qualifications Above requirements and the following: Previous work experience in a healthcare provider or insurance environment and/or contact center experience Ability to work flexible schedules Environment and Cognitive/Physical Demands Office Environment Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve Requires prolonged sitting and telephone use Requires the use of office equipment such as computer terminals, telephones, copiers and printers Infrequent lifting to 15 pounds Infrequent stooping Segregation of Duties Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations. Statement of Other Duties This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management. Total Rewards Package: Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits, Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System. CMS Access Compliance and Regulation Contingency Statement Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card. An employee in this position may be required to possess a "Federal Identification Card" (Federal ID) as a condition of employment. Federal ID's may include one of the following: Personal Identity Verification (PIV) card, Personal Identity Verification-Interoperable (PIV-I) card, a Local-Based Physical Access Card issued by CMS, or a Local-Based Physical Access Card issued by another Federal agency and approved by CMS. Obtaining a Federal ID and continued eligibility for this position may require the successful completion of a Federal Background Investigation performed by the Federal Government and a residency requirement that you have lived in the United States at least three out of the last five years. Failure to obtain a Federal ID may result in the removal from the position or termination of employment. Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Below is the salary range for potential new hires. Salary Range: $17.20 - $20.60 Other Compensation: Self-Managed PTO (if applicable), Incentive Plan Lifestyle Benefit: $50/month This job will be closed 02/13/2025 at 8:00AM CST. No further applications will be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)