Clinical Administration Assistant/Nursing Service Assistant (Every Other Weekend Evenings)

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

Under general supervision, this position provides administrative support to clinics and providers. This is responsible for daily oversight as well as assist front office clerical staff in developing and implementing short and long-term work plans to improve the administrative efficiency. This position maintains a high degree of flexibility and customer service with frequent contact with patients through telephone and in-person interactions. Assists with the work flow operations of the practice, maintenance of all documents and files, and project-oriented tasks. This position plays an important role in the hospital's revenue cycle process, clinic operations, and patient experience.

Job Description

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Assists office or clinic leadership with developing guidelines for prioritizing work activities, evaluating effectiveness of work flow and modifying flow as necessary to ensure appropriate staffing levels are maintained

2. Assists with oversight of daily physician clinical schedule to ensure the availability of appointments for sick patients, new consults and will work with the practice manager to improve operational efficiency

3.Gets involved in practice wide initiatives such as meaningful use, medical records consolidation, and other new project implementations

4. Maintains a comprehensive, efficient workflow for the administrative staff.

5. Assists with gathering statistic data for department.

6. Works through any referral denials with referral department.

7. Leads new staff onboarding training at front end clerical, new software upgrade trainings.

8. Oversees practice operations when practice manager is off site and communicate activities with practice manager.

Physical Requirements:

1. Frequent sitting, occasional standing or working, and lifting of 10-15 lbs.

2. May be exposed to dust and other typical office-like discomforts.

3. Manual dexterity using fine hand manipulations for computer keyboard operation.

4. Requires ability to see computer screen and read reports.

5. Requires ability to hear instructions from physicians and other clinical or nursing staff.

6. Some exposure to hazardous materials (blood, etc.).

Skills & Abilities:

1. Good communications skills, both oral and written.

2. Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.

3. Excellent interpersonal and organizational skills.

4. Ability to handle multiple projects and prioritize tasks.

5. Flexibility in work assignments.

6. Knowledge of third-party billing.

7. Ability to maintain confidential medical information.