Customer Service Representative

Are you an Inbound Customer Service Representative & Outbound Collector who is looking to join one of the top companies in the Gases and engineering industry?

Are you looking to further your career and grow?

Do you have Inbound and Outbound Customer Service experience?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work on-site with our client in Ankeny, IA. Interested?

Here's what you'd do:

• Answer inbound phone calls from internal and external customers.
• Process customer's payments.
• Make credit release decisions following procedures.
• Refer customer disputes to field personnel for final resolution.
• Make payment arrangements on delinquent accounts.
• Escalate customer disputes and collections situations as necessary.
• Assist team in meeting inbound service level standards.
• Responsible for investigating and analyzing credit information while working within established guidelines.
• Contact customers regarding delinquent payments and assist in collecting past-due accounts.
• Assist customers via chat through the client's website.
• Credit limit assessments.
• Participate in or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, order-to-cash champions).
• Meet monthly goals set at the beginning of the quarter (reduce DSO, reduce over 30/60/90 buckets).
• Work on a set of accounts each day and note all efforts.

Here's what you'll get:

Pay: $17/hr.

Hours: 40 hours/week. Monday - Friday 7:30-4:00

Length: Temp (6 Months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 4 years of Inbound and Outbound Customer Service experience.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.