Customer Support Representative

Guttman Holdings, Inc. is a 100% employee-owned energy Company and the parent organization of Guttman Energy, Guttman Renewables, and Source One Transportation.

Those three entities united to form Guttman Holdings on November 30, 2022, under an Employee Stock Ownership Plan (ESOP). Since then, each entity has maintained their individual name and operations while collectively focusing on continued growth and success.

The Guttman businesses operate in the refined petroleum products market, providing customized fueling solutions for industrial, commercial, retail, governmental, and transportation operations across the eastern United States.

Guttman Holdings prioritizes safety, service, and respect for our fellow employee owners, customers, vendors, and the communities where we operate and serve. Those principles combined with our Core Values: respect, lead, collaborate, serve, solve, and own shape our culture and guide our daily operations.

More information about Guttman Holdings and Guttman Energy can be found at www.guttmanenergy.com.

The ideal candidate has strong customer service acumen and is a collaborative utility player within the Commercial Sales group. This role focuses heavily on supporting commercial customer accounts of all sizes and working in tandem with the sales representatives to improve the customer experience.The candidate must be willing to be the "front line" for our customers.Top-rated customer service is a priority.

PRIMARY RESPONSIBILITIES:

The ideal candidate will have a proven history of representing a team both internally and externally, while developing an understanding of the customer's needs.This includes their place in the market, their product/service, and competitive landscape.The candidate must have a willingness to manage day-to-day customer communication and ongoing relationships as it relates to current, new and upcoming business.The candidate must also be able to proactively remain connected to customers and troubleshoot issues.

ADDITIONAL JOB RESPONSIBILITIES

• Run ad-hoc analyses for both internal and external parties.
• Ensure and maintain proper invoicing for customers, keeping the credit/rebill rate minimal.
• Review the best delivered inquiry to complete the load balance spreadsheet to provide direction to carriers.
• Maintain customer keep fill programs in cohesion with carrier partners.
• Establish and build strong working relationships with business leaders at all levels.
• Own customer billing and credit to ensure accuracy and precision, utilizing many internal tools and reports (PowerBI, Right Angle, etc.).
• Work with the company's CRM software, using this to accurately record current customer interactions as well as new customers.
• Field and provide resolution to any inquiries from common carriers regarding various reports related to supply and logistics.
• Field customer calls after normal business hours.
• As necessary, attend periodic in-person customer visits, as well as industry events.

MINIMUM QUALIFICATIONS/REQUIREMENTS:

A bachelor's degree in business (Marketing) from an accredited four-year college or university. Experience in account management is a plus. Additionally, a high degree of personal initiative and self-motivation is required as are proven critical thinking skills and:

• An ability to effectively maintain relationships across all levels of the organization.
• A positive and flexible attitude.
• Strong written and oral communication skills.
• Ability to think innovatively to create value added solutions for prospects and customers in a competitive and commoditized industry to achieve individual and company objectives.
• Ability to understand problems and make timely, practical business decisions.
• Intermediate Computer Skills: Experience and understanding working in Windows, Internet Explorer and MS-Office (Word, Excel, PowerPoint, etc.), Power BI reporting, and Right Angle.
• Strength in task prioritization
• Creative thinking and problem-solving aptitude

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities and working conditions associated with the job.

Guttman Energy is committed to a policy of equal employment opportunity for all individuals and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, sexual orientation, gender and gender identity), genetic information, ancestry, national origin, age, physical or mental disability, veteran status, marital status, or any other classification, as protected by federal, state or local law. Equal employment opportunity extends to all personnel practices.