Veterans Financial Aid Manager - REMOTE

Manager Veterans Financial Aid

The Manager oversees the accurate and timely reconciliation of military veteran student accounts upon withdrawal or graduation. This role prepares and submits monthly 85/15 reports and maintains precise records. Additionally, the manager oversees the campuses' Veterans' Affairs (VA) certification processes by providing timely and compliant submissions. Professionalism, integrity, teamwork, and exceptional customer service are essential in this role.

Work Location: Remote

Salary Range: $65K - $70K

Benefits You'll Love:

Tuition Waiver : Enjoy a tuition waiver after 6 months of employment (including eligible dependents). This means FREE UTI or Concorde Tuition for you AND your Immediate Family.
• Flexible Time Off for Exempt Employees: (FTO): Take time off as needed with no limit, no accrual, and full pay-just get approval in advance.
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days.
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby.
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents.
• Pet Insurance: Coverage for your furry family members through ASPCA.
• Health Plan Enrollment: 30 days to choose your health plan with coverage starting after one full month of employment.

Explore more benefits here: UTI Benefits

Principal Accountabilities & Deliverables

• Oversee accurate and timely VA certification processing for all campuses
  • Drive accountability for reconciliations of graduate and withdrawn students
  • Monitor weekly VA reviews
  • Verify completion of VA R&R forms, status changes, and dual certifications
  • Assist in updating and maintaining the VA Campus Guidebook
  • Facilitate processing VA debt letters and refunds
• Assist in developing and managing a centralized VA certification process by state and campus
  • Identify and resolve discrepancies, compliance risks, and operational inefficiencies
  • Assist campuses with processing VA debt letters and refunds to ensure timely resolution
  • Review and process Tungsten and VR&E updates
  • Maintain active enrollment manager credentials
  • Prepare and present reports on VA-related matters
• Create, maintain and monitor financial aid processes in compliance with VA regulations
  • Oversee annual catalog and new program submissions
  • Gather required documentation and to assist with audits
  • Complete, submit, and monitor periodic 85/15 reports
  • Monitor campus completion of annual VA training
  • Track and proactively address VA-related issues
• Review and manage inquiries in the VA Campus Support box
  • Provide accurate and timely information
• Conduct monthly VA campus calls and participate in VA-guided calls
• Maintain active enrollment manager credentials
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics.
• Recognizes and rewards employee contributions and achievements.
• Other duties as assigned.

Education / Experience

• HS Diploma/GED and seven (7) years experience in Financial Aid and/or Financial Aid packaging - or -
• Bachelor's degree in business or other related field (preferred)
• Minimum of five (5) years of experience in Financial Aid and/or Financial Aid packaging (required)
• Minimum one (1) year supervisory experience (required)
• Veterans Affair School Certifying Official experience (required)
• Experience preparing and submitting 85/15 reports, catalog and program approvals, and assisting with VA compliance surveys (preferred)
• Experience with Enrollment Manager, Tungsten, VA-ONCE, and other financial aid processing systems (preferred)
• Must not currently be in default on any federal student loans or go into default on any federal student loans while employed

Skills

• In-depth knowledge of GI Bill programs, Vocational Rehabilitation & Employment (VR&E), and other VA educational benefits
• Understanding of federal financial aid regulations, VA policies, and institutional compliance requirements
• Skilled in streamlining certification processes, implementing best practices, and enhancing efficiency

Abilities

• Ability to review, process, and reconcile student VA accounts, including managing VA debt letters and refunds
• Ability to provide guidance, answer complex VA-related questions, and facilitate resolutions for students and staff
• Ability to analyze VA certifications, reconciliations, and reports for accuracy and compliance

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as:
  • Remote; Employees must meet minimum technical standards for eligibility and participation.
• Travel Requirements
  • No travel required

Dislcaimer

- We are an Equal Opportunity Employer and do not discriminate against applicants or employees due to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information or any other federal, state or local protected class.

- Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.