Customer Experience Advocate

TEKsystems
$41,000.00 - $55,000.00 / yr
life insurance, 401(k)
United States, Texas, Houston
Feb 06, 2025
Description About the Role: As a Customer Experience Advocate, you'll be the go-to person for our customers, ensuring their needs are met quickly, accurately, and professionally. Whether managing inquiries, processing orders, or resolving issues, you'll play a key role in providing a seamless customer experience. This role is perfect for someone who loves helping others, enjoys tackling challenges head-on, and excels in a collaborative environment. A technical background is a plus, but if you're driven and ready to learn, we'll provide the product training you need. Key Responsibilities: * Serve as the first point of contact for customers inquiring about spare parts * Manage and process spare parts orders, from inquiry to delivery, ensuring accuracy and timely execution. * Address customer questions, concerns, and issues related to orders, delivery schedules, and product availability. * Proactively communicate with customers about the status of their orders and provide updates as necessary. * Collaborate with internal teams, including logistics, inventory management, and sales, to resolve any customer-related issues. * Identify and escalate any recurring problems or challenges to improve overall processes and customer experience. * Maintain accurate records of customer interactions, transactions, and feedback using CRM tools. * Provide support to sales representatives and other departments to ensure a seamless customer journey. Additional Skills & Qualifications What We're Looking For: * Previous experience in customer service, customer support, or a related field, ideally within the maritime, industrial, or logistics sectors. * Strong interpersonal and communication skills, with the ability to build relationships and manage customer expectations. * Excellent problem-solving skills, with a proactive and solutions-oriented mindset. * Attention to detail and ability to manage multiple tasks while maintaining a high level of accuracy. * Familiarity with order processing systems and CRM tools is a plus. * Ability to work both independently and as part of a team in a fast-paced environment. * A passion for delivering excellent customer service and enhancing the overall customer experience. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $41000.00 - $55000.00/yr. Company Benefits: - 401k with 6% match - Health & Life Insurance - 5 sick/personal days - Accrued vacation days Workplace Type This is a hybrid position in Houston,TX. Application Deadline This position is anticipated to close on Feb 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.