Care Coordination Health Partner

Job Summary

• Collaborates with Care Coordinators as well as Providers to assist with coordination of care with multiple external agencies to best serve the needs of the patient.
• Act as a patient advocate and liaison between the patient, caregivers, healthcare team and community service agencies.
• Keep abreast of current trends in the field and integrate knowledge gained into current work practice, with support of Care Coordination leadership.
• Utilize motivational interviewing skills and culturally sensitive methods to collaborate with patients.
• Maintains high degree of communication with Care Coordinators and other clinical team members to assist in ongoing care coordination needs and communicate/remove barriers.
• Planning/Organizing/Initiating
• Participates and supports departmental quality improvement initiatives by sharing ideas and experiences and is willing to encourage others to do the same.
• Provide exemplary customer service skills both with patients, caregivers and community partners.

Qualifications

Customer service experience preferred. Bilingual preferred but not required. Basic computer skills. Excellent communication both oral and written. Highly organized and self-motivated.

Education

Bachelor's degree in any field. In lieu of degree will accept 4 years customer service experience or experience in the insurance/social work/medical fields.

Experience

Two years customer service experience or experience in the insurance field/social work/medical fields.

Licensure/Certification

The American Heart Association's Family and Friends CPR and/or Basic Life Support (BLS) training or retraining is required during orientation prior to providing patient care. CPR course and training must be maintained for the duration of employment.