Call Center Representative

TEKsystems
$17.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Waukegan
Feb 04, 2025
Description - Answer 75-100 inbound calls from dealers placing a new order or making an adjustment to an existing order - Use online order entry software to look up dealer account number and order number - Use Genesys Cloud system to receive inbound calls from 1-2 queue lines - Managing dealers calls in from all around the U.S. - No payment is taken over the phone - Send follow-up emails for quotes and orders - Avg call length is under 5 minutes Qualifications Must Haves: - 1+ year of customer service experience from retail or call center - data entry skills - Computer skills; Microsoft office suite and system navigation Nice Haves: - Call Center Experience - CRM System or ERP System - Manufacturing Industry - Math skills, fractions, addition Soft Skills: - Strong work ethic - Reliability - Customer service centric skills - Detail Oriented - Quick thinking skills - Team Player - Professional written and verbal skills Hours Rotating 8 hour Shifts between 7am - 5:30pm. Candidates must be available to work as early as 7am and as late as 5:30pm. No exceptions. This is an onsite/in-office position! Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukegan,IL. Application Deadline This position is anticipated to close on Feb 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.