Warehouse Customer Care Advocate

Summary

This role is responsible for assisting all services regarding local spare part order transactions, packing brake pads, and shipping them out.

Essential Duties and Responsibilities

• Quarterly stock counting
• Receive stock and add stickers to inventory
• Pack brake pads or other items according to orders (Brake pads weigh up to 25lbs each)
• Create labels for warehouse inventory
• Maintain warehouse manageable and clean
• Manage freight and packing transactions
• Follow up on deliveries and finalize deliveries as needed
• Keep all freight accounts paid and up to date
• Quote customer spare part orders
• Process customer orders in system
• Process credit card payments for customers
• Talk with customers - via email and phone
• Support Sales department in US
• Ad hoc assignments that normally occurs in a small office
• Other duties as assigned.

Critical Competencies

• Excellent communication skills (verbal and written)
• Bilingual preferred, but not required
• Basic understanding of math
• Ability to learn ERP systems (e.g. Axapta/Microsoft Dynamics or SAP)
• Knows how to work Microsoft Office Suite (Excel, Word)
• Detail oriented
• Possess interpersonal skills

Education and Experience Requirements

• High School diploma
• Minimum of 1 year of warehouse experience
• Some customer service experience preferred
• A combination of education and experience will be considered
• Excellent communication skills (verbal and written)
• Technical understanding and background required
• Proficient with Microsoft Office products (as minimum Excel, Word and Power Point)
• Customer Service skills (e.g. ability to communicate with customers promptly and courteously; to achieve customer satisfaction)
• Ability to work in a team environment and share information among peers
• Ability to handle deadlines and stressful situations

Compensation

• Base pay range: $23-24 per hour ($47840-$49920 annually)

• This salary range is provided in good faith and is intended to display the value of the company's base pay compensation for all statewide locations across the United States. Salary is dependent on a multitude of factors, including but not limited to the physical worksite location, candidate's skill set, level of experience, education and internal peer compensation comparisons.

Schedule:

• Full Time/ 40 hours a week

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

• Medical, Dental, Vision and Prescription Drug Coverage

• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

• Paid Time Off and Holidays

• 401k Retirement Plan with Matching Employer Contributions

• Life and Accidental Death & Dismemberment (AD&D) Insurance

• Paid Leaves

• Tuition Assistance

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.