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PATIENT EXPERIENCE LIAISON

Universal Health Services

United States, North Carolina, Raleigh

3019 Falstaff Road (Show on map)

Feb 01, 2025

Responsibilities

One of the nation's largest and most respected providers of hospital and healthcare services, Universal

Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily

since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in

In 2020, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in

2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America's

Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees

and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42

outpatient facilities and ambulatory care access points, an insurance offering, a physician network and

various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United

Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Qualifications

Position Summary

The Patient Experience Liaison works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. The Patient Experience Officer works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience during their time in the organization. The Patient Experience Officer acts as an intermediary between hospital departments and the patient/family to bring about the most effective healthcare treatment and positive hospital experience.
Patient Experience Liaison leads, develops, implements, and evaluates system and site based strategies and initiatives that focus on providing an exceptional patient experience for Palm Point. Duties range from setting up an appointment through to after-care. The Patient experince liasion will evaluate patient experience and establish a communication plan - reminders, recalls, education, review requests, and more - with patients. Patient Navigator will use their expertise to secure knowledge and tools that empower Physicians and Nurse Managers to provide the best patient experience. Facilitates consistent messaging, training, and measurement to create a patient and family centered culture. Responsible to develop and oversee all aspects of patient experience and related programs, training, and initiatives.

Education:	Masters in Healthcare related field.
Licensure / Certification:	License preferred. LMHC, LMFT or LCSW.
Experience:	Minimum 4 years experience in patient centered care environment.
Additional Requirements:	Anticipates customer needs, understands their expectations and responds appropriately. Treats others with compassion, fairness, courtesy and respect while honoring their uniqueness. Willingly works with others to identify and achieve common goals. Enthusiastically approaches their role and displays pride in the organization. Takes personal responsibility for doing the right thing. Optimizes the talents of self and others and the use of time, materials, and equipment. Must demonstrate exceptional communication skills along with excellent customer service skills. Must be able to perform a variety of duties, often changing from one task to another of a difference nature, without loss of efficiency or composure, and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritizing skills.