Software Development Engineer

The Opportunity

Join Adobe's Mobile Team and significantly impact how enterprise customers experience and succeed with our tools. As part of this team, you'll work closely with mobile technologies and Adobe Marketing Solutions such as Adobe Journey Optimizer (AJO), Adobe Target, and Customer Journey Analytics (CJA). Your role will involve solving technical issues, empowering enterprise customers to achieve their goals, and improving their overall experience with our solutions.

We are looking for a dynamic Software Engineer-dedicated, innovative, and eager to learn new technologies. You will play a critical role in building scalable, high-performance services that power mobile experiences for large enterprises. This role goes beyond coding; it's about shaping the digital experiences of tomorrow.

What You'll Do

• Server-side development: Participate in all aspects of the software development lifecycle including the architecture, design, development, test, deployment and maintenance of various backend services and component.

• Maintain server stability: Implement and maintain monitoring, alerting, and incident response processes to ensure maximum uptime and superior service quality for customers.

• Post-incident analysis: Reviewing incident reports to identify patterns, implement preventative measures, and improve future response times.

• Cross-Team Partnership: Collaborate with engineering, product management, and support teams to develop effective solutions.

• Performance optimization: Identify and resolve performance bottlenecks, continuously seeking to enhance products and processes.

• Effective Communication: Writes complete functional specifications with minimal supervision. Reads, writes, and responds to complex bug reports. Work with technical writers on public documentation. Participates in development reviews of other product features.

• Craft Guides and Resources: Create clear and actionable guides to help customers better understand and use Adobe's tools effectively.

What You Need to Succeed

• Educational Background: Bachelor's degree in computer science or equivalent experience, with 5+ years in software development.

• Programming language: Expertise in backend development with languages such as Java, Node.js, or Python.

• Hands-on experiences: Experience with cloud infrastructure (AWS or Azure), Kubernetes, GitOps, Terraform, Docker, and CI/CD pipelines.

• Service metrics: Experience in setting up SLAs, SLOs, and SLIs for key services and establishing comprehensive monitoring practices.

• Knowledge of databases: Experience with both SQL and NoSQL databases.

• Craft Creation and Abstraction: Capable of thinking abstractly to craft and build tools that solve recurring issues at scale.

• Dedicated Problem-Solving: Dedicated and able to work with minimal mentorship while navigating ambiguous challenges.

• Strong Communication Skills: Outstanding written and verbal communication skills to explain technical information clearly to diverse audiences.

• Leadership/Mentorship: Ability to lead other engineers to contribute to team goals and mentor junior engineers. Willing to serve as a reference to other team members.

Bonus Points

• AI and Machine Learning: experience in designing, developing and applying AI/ML algorithms to solve real-world problems or using AI tools to increase productivity in programming development like GitHub Copilot, ChatGPT, etc.

• Digital Marketing Knowledge: Familiarity with the digital marketing ecosystem and how web/mobile technologies integrate with marketing strategies.

• Community engagement: Participating in online discussions, sharing knowledge on social media, creating blog posts or attending coding meetups and conferences.

Why Join Us?

You'll be part of a team passionate about delivering world-class mobile experiences while empowering customers to unlock the full potential of Adobe Marketing Solutions. Together, we'll build innovative solutions, simplify challenges, and continuously improve quality and customer happiness.