Media Services and Instruction Manager

8am-5pm, Monday-Friday

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

At the University Libraries, you are part of a welcoming, inclusive, open library community that advances research, teaching, healing, and creativity on campus and far beyond. Here, we strive to create an environment of respect and collaboration, where vision and innovation can flourish.

The University Libraries aspires to set the standard for public university research libraries in the digital age.
As one of the premier libraries in the South, we are an essential partner in the research, education, clinical care, and public service missions of UNC-Chapel Hill. The library system includes 10 on-campus Libraries, with nearly 10 million volumes, rich archival collections, and a growing investment in digital collections.
The University Libraries serves campus and broader communities that reflect the socioeconomic, ethnic, and religious diversity of the state of North Carolina, and we maintain a welcoming, inclusive, and open educational and workplace climate for all. We strive to create an environment of respect and collaboration where vision and innovation can flourish. Learn more about our Strategic Framework including our pillars, values, and priorities by visiting https://library.unc.edu/about/strategic-framework/.

The Media Services and Instruction Manager runs day-to-day operations of the Media and Design Center ( MDC) at the University Libraries. This includes media labs, production spaces and supporting operating systems, the media production instruction program and related management database, and media production equipment service and management of the related digital booking and technical equipment management system.

The position provides leadership and planning for the lab's media production hardware, software and extensive digital storage system; applying expert media production skills and technical knowledge in support of the variety of services offered in the media labs -effectively providing systems support, troubleshooting, resolving tech issues, and providing experienced consultation to our campus clients.

The Media Services and Instruction Manager administers the suite of technical and pedagogical services and resources offered via the MDC's production lab including but not limited to: overseeing the MDC instruction calendar; managing the lab's libguides, tutorials, and other online resources; and researching, planning, and assessment of lab instruction.

Working closely with the MDC's instruction team and reporting to the Head of the MDC, the Media Services and Instruction Manager provides project management for the MDC instruction services - effectively schedules and teaches classes, workshops, and course-integrated instruction sessions, provides media production and media assignment design consultation to faculty, designs programs, creates tutorials and related online resources, as well as provides related instruction training to MDC staff.

The Media Services and Instruction Manager oversees the MDC's Media Equipment cage and associated services including managing and maintaining the equipment for use; managing equipment inventory; managing purchase requests and reconciling receipt of equipment; researching and trialing new equipment; surplussing old equipment and engaging directly with vendors as needed. The Media Services and Instruction Manager trains all MDC staff on new and existing circulating equipment and works to forecast trends and emerging technology related to the MDC's programs and services. This position is also required to help supervise the MDC's student staff and assist with general public service support for all of our patron services.

This position may be eligible for a hybrid work arrangement to include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

- Associate's degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position's role; or a
- Bachelor's degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position's role, or a
- Bachelor's degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position's role; or an equivalent combination of education and experience.
- Journey level requires an additional one year of experience.
- Advanced level requires an additional two years of experience.

* Demonstrated experience teaching or providing classroom instruction
* Extensive demonstrated experience effectively creating with Adobe Creative Cloud
* Digital media production experience (including capture, composition, and editing) using a variety of digital media production hardware (cameras, field recorders, mics, lighting, and other peripherals) and software
* Extensive demonstrated experience effectively using the MAC OS environment and Windows OS environment
* Demonstrated experience providing systems support, troubleshooting, resolving tech issues, and providing consultation
* Demonstrated experience working effectively in a team-based, public service environment
* Strong visual, written, and oral communication skills

* Experience with assignment and instructional design and knowledge of Universal Design for Learning
* Experience with Mac OS X installation, configuration, and basic troubleshooting
* Current awareness of developing trends in multimedia production and ability to apply it to relevant MDC research, teaching, and learning
* Coursework in Digital Media Production, Design or Communication
* Understanding of visual communication concepts and/or digital and media literacies
* Ability to work effectively in a fast-paced, dynamic environment while seamlessly supporting multiple clients (faculty, students, and staff)

Ability to move media equipment up to 30 pounds with or without accommodations

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.