New 
Customer Service Representative (Hybrid)
 TEKsystems | |
$16.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Indiana, Indianapolis | |
 Jan 31, 2025 | |
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*TEKsystems is hiring Customer Service Representatives for a client in the Indianapolis area! *
** This role is HYBRID. You will be in office for training and for the few weeks following training** *Location:* Keystone at the Crossing area *Description* You will thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. *General responsibilities include:* 1. Provide excellent customer service and one call issue resolution 2. Handle incoming phone calls and assigned email requests along with escalated items 3. Assist participants with registration and log in issues 4. Assist participants with navigation on the website for their specific program 5. Assist participants with overall questions concerning the applications available to them on the private portal 6. Work with Account Management on escalated issues of a non-routine nature *Additional Skills & Qualifications* * 1-3 years of experience in a technical call center environment * Must live within 60 minutes of the office due to the hybrid nature of the role * Must have a private WFH area with a door + hardwired internet (cannot use WiFi) * Must have childcare - WFH is not a substitute for childcare *Pay and Benefits* The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Indianapolis,IN. *Application Deadline* This position is anticipated to close on Feb 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |