Manager, Clinical Financial Operations

• Develop and manage business policy/procedures for clinic operations; provide the Business Office with reports and reconciliations, as necessary.
• Review and approve adjustments and refunds for all clinics including Redwood City, and Sacramento.
• Evaluate and monitor clinic processes to ensure patients are seen in a timely and efficient basis; provide proposals and recommendations for improvement and change.
• Hire, manage, mentor, motivate, coach/train, and evaluate staff through effective objectives, delegation, and communication. Includes staff assigned to Patient Services, and CARE program.
• Review, monitor, and analyze CARE contracts, financial records, reports and activities of the main clinic including cash receipts, production, billing, and accounts receivable; ensure patient care coordinators are monitoring and managing accounts receivable; ensure that students, managers, coordinators, and appropriate staff receive training, information, and guidance for suitable management of accounts receivable.
• Reconcile and resolve financial issues with patients and resolve financial grievances between patients, Group Practice Leaders, and staff/students.
• Identify discrepancies, omissions, or errors in chart documentation, diagnosis, and treatment records.
• Conduct thorough audits of patient charts and finances to verify completeness, accuracy, and compliance with coding and documentation standards.
• Analyze accounts receivable reports to identify outstanding balances, proactively contact patients to discuss account resolution, accurately enter office codes, and communicate findings and updates to the Director of Patient Finance and Revenue Cycle.
• Serve as clinic liaison with administration, faculty, and staff.
• Serve as clinic liaison with internal and external auditors.
• Perform all other duties as assigned by the Director of patient finance and revenue cycle.

• Accounting/billing procedures.
• Dental terminology and treatments
• Principles of management and supervision.
• Principles of business communication, including interpersonal interactions and letter
• and report writing.
• Microsoft Excel, Word, and PowerPoint

• Communicate effectively with a diverse population of patients, students, staff, faculty and administration.
• Produce professional and concise reports and written correspondence.
• Analyze financial reports and make appropriate recommendations.
• Manage grants, including grant writing and liaison activities with government officials.
• Work independently with minimal supervision.
• Provide effective leadership, training, and supervision.
• Maintain confidentiality of information.
• Demonstrate professional judgment in all situations.
• Effectively manage projects and deadlines.

• Minimum five years increasingly responsible management experience, preferably in a dental or medical office.
• Two years of chart audit experience in a dental setting.

• High school diploma or equivalent.

• Position is full-time, 8 hours per day, 5 days per week.

• Minimum five years increasingly responsible management experience preferably in a dental or medical office.
• Dental insurance processes
• Distinguish Characteristic:
• Bilingual skills helpful.

• Bachelor's degree in business administration or related field desirable.

• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

• Work performed is primarily office/administrative with frequent use of computer keyboard, mouse and telephone.
• Requires sitting majority of the working day; occasional standing, bending and walking.
• Occasional lifting of up to 15 lbs should be anticipated.

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.