Patient Support Services Lead

The role of this position is to act as a liasion between the Lift Technicians, Menthal Health Workers, Patient Transporters, Special Duty Caregivers, Telesitters, Dispatchers, Volunteers and Leadership. This position will help to coordinate room safety sweeps, communicate MH patient updates to the supervisors on duty, respond to crisis MH patient escalation requests, conduct staff engagement rounding, and provide break relief for staff when appropriate.

Apply By Date: 2/8/2025 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Must receive CPR certification within 3 months of employment and maintains current.
• Required University-provided training and testing (i.e., lift equipment/assistive devices, proper body mechanics, etc.) within 3 months of hire.
• Required University-provided training and testing Code Blue Training within 3 months of hire.
• Required University-provided training and testing Nonviolent Crisis Intervention Training within 3 months of hire.
• Required University-provided training and testing Maintaining the Dignity of Morbid Obesity in the Hospital Setting within 3 months of hire.
• Required Universtiy-provided training and testing Restraint Use and Application.
• No minimum education requirements.
• Experience leading a team or an equivalent combination of education / training.
• Knowledge of and experience safely operating safe patient handling equipment including lifts, friction reducing devices, powered and non-powered patient equipment.
• Experience safely operating wheelchairs, gurneys, electric beds, cribs, and special beds.
• Experience in recognizing and reporting problems with life support equipment or a sudden change in a patient's condition.
• Demonstrated analytical experience with the ability to identify, analyze, report and resolve problems accurately and timely.
• Experience preparing reports, memorandums and documents.
• Skills to lead a technical team and to manage multiple competing priorities in a fast-paced, dynamic environment.
• Skills related to organizing, scheduling and assigning work, training and input to leadership on team work performance
• Strong knowledge of patient care support activities, systems, external regulations. and internal policies.
• Knowledge of Fair Labor Practices, Collective Bargaining Agreements, and University policies and procedures.
• Knowledge and ability to exercise discretion, use good judgment and maintain confidentiality.
• Experience establishing and maintaining effective working relationships.
• Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies. Experience conducting group and individual training sessions.
• Ability to maintain composure, respond calmly, and use sound Judgment during medical emergencies.
• Knowledge of and experience safely operating safe patient handling equipment including lifts, friction reducing devices, powered and non-powered patient equipment.
• Knowledge of proper body mechanics and patient transfer techniques. and skill to transfer patients without injury to self, patient or others.
• Knowledge of and ability to follow appropriate Infection control techniques to safeguard other patients and visitors from infected patients.
• Knowledge of 02, IVs/pumps, feeding tubes/pumps, foley bags, and chest tubes.
• Strong computer skills including EMR, e-mall, PC based programs, and MS Word and Excel applications.
• Knowledge of business software and specialized applications and data management systems used in nursing units or departments.
• Skilled in written and verbal communication, with the ability to convey complex clinical and technical information in a clear and concise manner, and to produce a variety of reports and analyses.
• Ability to read, write, and comprehend the English language.
• Ability to use a calculator and possess basic math skills.
• Ability to maintain a culture that values diversity, respect and accepts the contribution of others, and supports open communication.
• Knowledge and skills to perform CPR.
• Judgment skills to make independent clinical decisions.
• Skills to work accurately and quickly under pressure.
• Knowledge of legal implications for clinical practice.
• Organizational skills to provide direct supervision to licensed and unlicensed employees.
• Ability to appropriately use available resources (personnel and equipment/supplies) to ensure that the patients on a specific unit receive safe, appropriate patient care during the course of a shift.
• Ability to coach and mentor employees, promoting teamwork and encouraging professional development.
• Ability to appropriately share and exchange information.

Preferred Qualifications

• Knowledge of Fair Labor Practices, Collective Bargaining Agreements, and University policies and procedures.

Key Responsibilities

• 60% - Clinical Competency
• 20% - Leadership
• 20% - Professional Education/Training/Teaching

Department Overview

The Lift Team performs patient handling activities for inpatient departments/units using SPH techniques and equipment in collaboration with the RN and other healthcare providers. Lift Techs serve as a resource in the use of Safe Patient Handling (SPH) equipment and movement of patients. Lift Techs also serve as body mechanics and SPH coaches and trainers for staff involved in patient handling. Must be familiar with standard precautions and isolation procedures. Must be skilled in best practices related to patient lifting, proper body mechanics and testing for minimal assistance, safe patient handling and safe practice and procedures. Must be skilled in handling bariatric patients and pediatric patients.

The Mental Health Worker (MHW) assists professional and technical personnel in the observation of patients, some of whom may require continuous, intermittent, or video observation. The goal of observation is to prevent harm to the patient, staff, and to reassure patient safety and prevent any harm that may result in a negative medical outcome. The MHW may assist the Registered Nurse with routine patient care such as feeding, hygiene needs, as well as organizing activities and interactive therapy sessions with continuous observation of patients. MHWs also help to ensure that a calm, safe setting is maintained while gaining insight into treatment options for patients and participating in patient's treatment planning with nursing staff and doctors. Under the direction of a Registered Nurse, the Special Duty Caregiver (SOC) assists professional and technical personnel in the observation of patients,
some of whom may require continuous, intermittent or video observation. The goal of observation is to prevent harm to the patient and to reassure patient of safety and prevent removal of tubes or special devices that may result in a negative medical outcome.

The Patient Transport Services department provides coordinated, centrally dispatched transportation services for patients being treated in the outpatient clinics and the inpatient units and diagnostic areas. The unit also provides information and assistance to patients, visitors, hospital staff, and the public. Dispatchers provide front office management and administrative support by performing a wide range of administrative, and operational duties critical to the Patient Support Services operations.

POSITION INFORMATION

• Salary or Pay Range: $29.27 - $36.39
• Salary Frequency: Hourly
• Salary Grade: 279
• UC Job Title: HOSP BLANK AST 3
• UC Job Code: 009251
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 90%
• Shift Hours: PM 18:00-06:30
• Location: Main Hospital (HSP001)
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• This position is 100% on-site
• THIS IS NOT A H-1B OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Continuous 6 to 8+ Hours
• Lifting/Carrying 0-25 Lbs - Continuous 6 to 8+ Hours
• Lifting/Carrying 26-50 lbs - Continuous 6 to 8+ Hours
• Lifting/Carrying over 50 lbs - Continuous 6 to 8+ Hours
• Pushing/Pulling 0-25 Lbs - Continuous 6 to 8+ Hours
• Pushing/Pulling 26-50 lbs - Continuous 6 to 8+ Hours
• Pushing/Pulling over 50 lbs - Continuous 6 to 8+ Hours
• Bending/Stooping - Continuous 6 to 8+ Hours
• Squatting/Kneeling - Continuous 6 to 8+ Hours
• Twisting - Continuous 6 to 8+ Hours
• Climbing (e.g., stairs or ladders) - Continuous 6 to 8+ Hours
• Reaching overhead - Continuous 6 to 8+ Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Continuous 6 to 8+ Hours
• Loud noise levels - Frequent 3 to 6 Hours
• Marked changes in humidity or temperature - Frequent 3 to 6 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Continuous 6 to 8+ Hours
• Extreme Temperatures - Frequent 3 to 6 Hours
• Uneven Surfaces or Elevations - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks