Technical Support Specialist I

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023, donating over $7 million to local organizations since its inception.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:

• American Banker Best Banks to Work For in 2021, 2022, and 2023
• Top Workplaces USA national award in 2022, 2023, and 2024
• Newsweek's America's Best Banks 2023, and 2024
• U.S. News & World Report's Best Companies to Work For in Banking and in the Midwest 2024-2025

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose:

This position provides front-line support to end users, handling technical issues such as software, hardware, and network troubleshooting. This position requires direct interaction with employees to resolve technical problems in a timely and efficient manner. The role follows set processes and procedures and is subject to overtime pay for additional hours worked.

Job Duties:

• Responsible for responding to support tickets and requests for assistance via phone, email, or in person.
• Will diagnose and troubleshoot software, hardware, and peripheral issues.
• Responsible for installing and configuring software and hardware systems.
• Will maintain records of support issues and resolutions in the ticketing system.
• Assist with user onboarding by setting up equipment and software.
• Responsible for providing basic network troubleshooting and support under supervision.
• Will escalate complex issues to higher-level technical teams as needed.
• Will ensure proper documentation of system configurations and changes.
• Will perform special projects as assigned.

Education, Job Skills and Qualifications:

• Associate's degree in Information Technology or related field, or equivalent experience.
• 1+ years of technical support experience.
• Familiarity with Windows, Mac OS, and standard office software (MS Office, etc.).
• Basic understanding of network systems and security protocols.
• Strong customer service and communication skills.
• Ability to work independently and follow established protocols.
• Full-time, on-site with potential for occasional after hours support.
• Overtime may be required during peak periods or for urgent technical issues.
• Travel may be required for technical projects or vendor management.
• Team player.

Basic Qualifications:

• Associate's degree in Information Technology or related field, or equivalent experience.
• 1+ years of technical support experience.

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process, or other inquiries.