Director of Catering and Convention Services

Austin Hotel Downtown

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you'll be just steps away from the Austin Convention Center and the Texas State Capitol.

Omni Austin Hotel Downtown's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

Omni Austin Hotel Downtown is seeking an experienced Director of Catering and Convention Services. This is an amazing opportunity to be a part of the team of the newly renoved Omni Austin Hotel Downtown --a destination for meetings, banquets, and transient business alike.

This leadership role will oversee both the Catering and Convention Services departments. Success in this position will come by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience. This is a great opportunity for someone who has a strong background with upscale hotels and resorts.

This role is eligible for the Director of Catering & Convention Services Incentive Plan.

Omni Benefits Include

Free Donwtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

• Responsible for planning, evaluating, organizing, and directing the activities of catering sales and conference services managers.
• Ensures that all policies, procedures, and guidelines are followed by department personnel.
• Provides the necessary training, motivation, and leadership for all department personnel.
• Responsible for the department's service scores, as measured by meeting planner surveys.
• Responsible for all administrative duties which are necessary in the functioning of the department.
• Tours, daily, the hotel function space and spot checks meeting room setups.
• Ensures that all function space in the hotel is well presented and maintains a scheduled cleaning program for each function room.
• Ensures that all equipment used in the department is in good order,and uses preventive maintenance schedules for all equipment.
• Reviews daily, client feedback and takes appropriate follow-up actions.
• Anticipates needs and analyzes work processes for personnel in the department.
• Ensures catering and banquet sales meets budgeted revenues and goals.
• Accurately forecasts banquet and catering revenue and covers on an annual/quarterly/monthly basis.
• Participates in the final interview process and is responsible for hiring all departmental personnel.
• Creates and maintains a good working relationship with the Banquet team to ensure an elite level of client services.
• Ensures a smooth flow of communication from Sales to Banquet Services and the Food & Beverage departments.
• Advises hotel department heads of special requirements of groups coming into the hotel.
• Maintains rapport with outside purveyors, who provide services for the hotel and its guests through the Catering & Conference Services Department.
• Establishes a rapport with individuals in similar positions at other hotels.
• Responsible for working with event planners in coordinating the final details for events, and with the catering contacts for catering events.
• Conducts bi-weekly department meetings.
• Attends all necessary weekly meetings including; BEO, GAC (Group Approaching Cut-off), resume, RevMerch, Daily Business Review....
• Manages department payroll on a weekly basis.
• Performs any other duties assigned by management.

• 5+ years of upscale urban hotel catering and/or conference services experience preferred.
• 3+ years of department head experience in an upscale hotel preferred.
• High school diploma or equivalent required, Bachelor's degree preferred.
• Must have the ability to delegate, effectively train and coach a team with diverse talents.
• Must have proven selling, negotiating and presentation skills.
• Must have highly developed customer service skills with strong attention to detail.
• Proficient computer skills including but not limited to Microsoft Word, PowerPoint, Excel, and Outlook. Delphi experience preferred.
• Must be able to work a flexible schedule including nights, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.