Specialized Services Representative I

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

The Specialized Services Representative I performs transaction processing for Institutional Clients who submit trade sheets that require manual processing. The associate also processes trade files for clients that submit them either electronically or in standardized Excel spreadsheet format.

Key accountabilities for the role include processing financial transactions, creating wires, reviewing daily reports, and providing customer service and problem resolution assistance to both internal and external clients.

WHAT YOU WILL DO

• Process financial transactions for Institutional Clients both manually and using the MFS Electronic Database - IAS.
• Create outgoing wires and link incoming wires to trade sheets.
• Review daily reject reports.
• Provide customer service and problem resolution assistance to both internal and external clients.
• Accountable for all aspects of workflow, from receipt through processing and quality review.
• Ensures Internal Control Matrix and procedures are kept up to date.
• Performs additional duties as requested.

WHAT WE ARE LOOKING FOR

• Bachelor's degree or equivalent preferred
• 1-2+ years of industry experience preferred
• Strong analytical and decision making skills
• Strong written/oral communication skills
• Ability to work within established procedures with a moderate degree of supervision, manage multiple tasks, prioritize work and meet deadlines

#LI-HD1

#LI-HYBRID

At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

• Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time
• Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave
• Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions
• Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more
• Life & Disability Benefits: Company-paid basic life insurance and short-term disability
• Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship.

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance.

MFS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document and Pay Transparency Nondiscrimination Provision, linked for your reference.