Program Manager

Rutgers University Behavioral Health Care ( UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC's 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.

Rutgers, The State University of New Jersey is seeking a Program Manager for the Crisis Services - National Call Center within Rutgers University Behavioral Health Care.

The primary purpose of the Program Manager is to provide administrative and overall clinical operational guidance to the Rutgers University Behavioral Health Care ( RUBHC) National Call Center. Provides advanced level clinical management, supervisory and training direction and oversight to Call Center programs to assure program integrity, quality and compliance with regulatory and funding requirements. Demonstrates competency in recognizing the unique needs and applying relevant intervention approaches for the population served.

Among the key duties of this position are the following:

Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a fully remote work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

PHYSICAL DEMANDS: Frequent prolonged sitting. Frequent talking and listening in groups as well as on the telephone. Frequent use of telephone for crisis calls. Per program demand, may have to work long hours. Serves assigned shifts, which may include off hour shifts.

WORK ENVIRONMENT: Moderate noise level, fast paced environment that demands constant attention to multiple programmatic needs.