Position: Account Executive-Premium Sales CLTFC
Department: Ticket Sales & Services
Reporting Relationship: Reports to the Premium Sales Manager
Status: Full-Time (Exempt)
Compensation: Salary, plus commission
Primary Responsibilities:
Selling Responsibilities:
* Sell Luxury Suites
* Sell Long-term and Single Event Rentals for Charlotte FC and major stadium events
* Sell Suite Club PSLs for Charlotte FC
* Prepare compelling sales presentations that highlight the benefits of premium ticket products. Tailor your pitch to address the specific needs and interests of potential clients.
* Plan to have outside meetings weekly with premium prospects. Use these meetings to build relationships, understand client needs, and demonstrate how your products can meet those needs.
* Use your CRM system effectively to manage and follow up on personal sales leads. Regularly update contact information, record interactions, and prioritize leads based on their likelihood to purchase.
* Participate in events and client entertainment activities as assigned. These provide opportunities to network with prospects in a less formal setting and showcase your products.
* Work closely with your team to maintain inventory integrity and provide excellent customer service. Use your CRM to document every deal and ensure timely responsiveness to inbound leads.
* Regularly evaluate your sales techniques and seek feedback from your manager and peers. Stay updated on industry trends and competitor offerings to enhance your sales approach.
Service Responsibilities:
* Provide extreme customer service to all clients, including relationship building, day-to-day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow-up, etc.
* Work with Premium Service, Ticket Operations, and Ticket Service Representatives to ensure all accounts are active, documented, and up to date on invoicing, contracts, renewals, etc.
* Assist in determining and implementing enhancement programs for full-season accounts to generate sales and member retention.
* Ensure proper maintenance of full-season accounts is performed and current quality standards are met or exceeded.
Additional Responsibilities:
* Assist in the overall success & meeting goals of the sales area of the Ticket Office
* Administrative duties including filing, answering phones, and providing support to the Ticketing Department
* Assist with all functions of the Ticket Office including, but not limited to, ticket sales, group sales, phone calls, written correspondence, special promotions and programs, etc.
* Other duties as assigned by Department Leadership
* Fulfill various responsibilities by assisting other departments (as needed)
Required Qualifications:
* A minimum of 2-3 years of sales experience at the collegiate or professional level
* Proven track record in developing long-lasting business relationships with clients
* Must be flexible and available to work evenings and/or weekends, nights, and holidays
* Ability to learn required business systems
* Must pass pre-employment screens
Essential Functions:
* Excellent organizational skills and attention to detail
* Strong verbal and written communication skills
* Works well under pressure while maintaining a positive attitude
* Must be a team player, reliable, and dependable
* Ability to make sound decisions and exercise independent judgment and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
* Must maintain complete confidentiality of privileged, and/or sensitive information
* Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
* Must be able to multi-task while managing time successfully
Physical Requirements:
* Sitting at a desk and computer for long periods
* Standing for extended periods
* Must be able to lift 15 pounds at a time
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Charlotte FC
Jan 28, 2025