Associate I O Engineer - Remote Nationwide

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This role is within the Endpoint Operations' Identity and Access Management (IAM) team. This position implements and operates identity and access management solutions, including Single Sign On (SSO), Multi-Factor Authentication (MFA), Consumer Identity Access Management (CIAM) solutions (e.g., Azure B2C and Entra External ID). Facilitates integration of identity tools into existing and new applications. Provides architecture drawings, documents system specifications and standards as required by the business. Supports IAM projects' technical teams, working with enterprise architects and developers, trainers, and communications teams to provide a holistic solution, improving and simplifying end user experience, while also working to improve and modernize Optum Serve's authentication solutions.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Schedule: Monday-Friday, standard business hours (typically 8am-5pm in time zone of residence, but may require flexibility to work CST hours, as needed). Role requires flexibility to work on-call, as needed.

Primary Responsibilities:

• Work under the guidance of the Identity Enterprise Architect, the IAM Manager, IAM Subject Matter Experts (SME) and Endpoint Ops Director to understand and fulfill business requirements. This role will implement and operate identity solutions
• Act as a technical resource to others to resolve problems or issues
• Administration of the IAM platform or internal applications related to IAM systems
• Work under the guidance of IAM SMEs and relevant Project Managers (PM
• Create documentation describing in detail, data flows, security measures, protocols, and daily operational needs of IAM systems as required by the business
• Support audits, vendor engagements, etc., as required
• Act as a technical resource to resolve incidents, issues, errors, or related tasks.
• Respond to and resolve support requests
• Work to maintain IAM related Service Level Objectives / Agreements (SLO/SLA)
• Implement and maintain all layers of IAM applications, including Authorization/Authentication and Account Creation/Management/Provisioning
• Analysis of business processes and development of automation/scripting where applicable
• Maintain centralized documentation including network/environment diagrams, work instructions and other documentation, as assigned
• Follow all escalation procedures according to service level agreement
• Provide an accurate record of work in request / incident management tracking tools
• Utilize standard corporate tools to record change and problem activities for tracking purposes
• Be result oriented with tasks, complete with high sense of urgency and quality
• Assist in other duties, as needed, and directed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED and 4+ years of general IT experience OR a Bachelors degree in IT (or related field)
• 3+ years of experience working with Microsoft Environments, Active Directory, and Group Policy Objects
• 3+ years of experience with IP networking, Internet, DNS, routing, and routed protocols
• 1+ years of experience with cloud environments (IaaS, PaaS, SaaS): Microsoft Azure/Entra, Okta, Amazon, etc.
• 1+ years of experience with Single Sign On (SSO), Modern Authentication Methods, Multi Factor Authentication (MFA) and adaptive MFA
• Willing and able to work on-call, as needed

Preferred Qualifications:

• Familiarity with NIST 800-53 Rev 5 IAM requirements and NIST 800-63 - highly preferred
• Experienced in building Windows Workstation OS and Windows Server 2016/2019/2022
• Functional knowledge of Active Directory, Group Policies and DNS
• Familiarity with Customer Identity & Access Management (CIAM) is a plus
• Strong interpersonal and communication skills
• Strong documentation skills
• Can work independently with minimal supervision
• Effective time management skillset
• Effective troubleshooting skillset and a commitment to solving problems
• Proven ability to take responsibility for assigned tasks and prioritize workload in a fast-paced environment
• Proven ability to adhere to procedures and maintain accurate detailed records
• Information Technology Certifications are a plus

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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