Support Operations Supervisor

Spaulding Hospital - Boston and Cambridge
United States, Massachusetts, Brighton
Jan 27, 2025
Summary Responsible for guiding and supporting a team of administrative support staff, setting priorities, and maintaining high standards of professionalism and efficiency. Does this position require Patient Care? No Essential Functions -Supervise and guide a team of administrative support staff, providing direction, coaching, and support. -Oversee and coordinate various administrative tasks and processes, such as managing calendars, scheduling appointments, coordinating meetings, arranging travel, and maintaining records and files. -Continuously assess and improve administrative processes and procedures to enhance efficiency, productivity, and quality. -Identify opportunities for automation, standardization, or streamlining of administrative tasks. -Serve as a liaison between the administrative support team and other departments or stakeholders. -Provide training, orientation, and professional development opportunities to administrative support staff. Education Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required Bachelor's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Administrative Experience 3-5 years required and Medical Office/Hospital/Managed Care Experience 2-3 years required and Supervisory Experience 1-2 years preferred Knowledge, Skills and Abilities - Proven experience in administrative support roles, with some experience in a supervisory or leadership capacity. - Knowledge of administrative processes, procedures, and best practices. - Strong organizational and time management skills. - Excellent communication and interpersonal abilities. - Problem-solving and decision-making skills. - Attention to detail and ability to handle multiple priorities. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.