Field Service Representative

Iron EagleX (IEX) is a technology-driven innovator dedicated to IT modernization and cutting-edge technical solutions in the fields of data science, artificial intelligence/machine learning (AI/ML), and other specialized areas of computer science. We also deliver advanced intelligence and cybersecurity services to the U.S. Department of Defense and other federal agencies. Our team of experts thrives on solving complex challenges, driving mission success through innovation, and fostering a collaborative culture that values integrity and excellence. Joining IEX means contributing to critical missions, working with leading technologies, and advancing your career in a dynamic and rewarding environment.

Job Description:

We are seeking talented operations and intelligence professionals experienced in the Palantir platform to join our team. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir's implementation teams to support and strengthen the unique partnerships with Palantir's current and prospective user bases. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world's hardest problems!

Job Duties Include (but not limited to):

Provide desk-side training to analysts.
• Train analysts/operators in a classroom and operational setting
• Demonstrated experience working within the Department of Defense, including joint capacities and interactions with high-ranking military officials
• Staff the Help Desk: respond to user requests and work with the Palantir engineering team to troubleshoot issues.
• Provide feedback to the Palantir engineering team about product.

Required Skills & Experience:

• Embed with high-impact units to understand their operational and technical needs
• Provide desk-side training to analysts
• Train analysts/operators in a classroom setting
• Identify valuable workflows for analysts and gain an understanding of their specific needs and how that can translate to Palantir products.
• Staff the Help Desk: respond to user requests and work with the Palantir engineering team to troubleshoot issues
• Provide feedback to the Palantir engineering team about product

Education & Certifications:

• Due to US Government Contract Requirements, only US Citizens are eligible for this role.

Security Clearance:

• An Active TS/SCI Clearance is REQUIRED

Benefits:

• National Health, vision, and dental plans
• 20 days of PTO and 11 paid holidays
• Life Insurance
• Short - and long-term disability plans
• 401(K) retirement plans
• Incentive and recognition programs
• Relocation opportunities

Iron EagleX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.