Patient and Family Relations Liaison

Monument Health
flexible benefit account, paid time off
United States, South Dakota, Rapid City
677 Cathedral Drive (Show on map)
Jan 27, 2025
Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career"icon on your homepage. Primary Location Rapid City, SD USA Department CS Customer Services Scheduled Weekly Hours 0 Starting Pay Rate Range $23.95 - $29.94 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary Provides patient and guest relations support, including crisis intervention, meals and lodging assistance, community resource guidance, and patient complaint follow-up. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: Supportive work culture Medical, Vision and Dental Coverage Retirement Plans, Health Savings Account, and Flexible Spending Account Instant pay is available for qualifying positions Paid Time Off Accrual Bank Opportunities for growth and advancement Tuition assistance/reimbursement Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends) Flexible scheduling Job Description* Essential Functions: Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action. Maintain accurate and complete documentation of complaints and resolutions. Develops and monitors performance indicators for processes related to patient complaints and/or satisfaction as evidenced by observation, documentation, and/or feedback. Assesses the patient and family's social needs and works with social worker/case manager as needed to make referrals to appropriate community agencies or social services (i.e. grief support groups, public housing, tribal council offices, meals, and Cornerstone Rescue Mission). Coordinates activities related to patient and guest relations and improvement of customer satisfaction. Daily rounding on new admissions and waiting rooms to monitor patient/family needs and provide patient relations assistance as needed. Participates in performance improvement and quality control activities. All other duties as assigned. Additional Requirements Preferred: Experience - 1+ years of Healthcare Experience; 1+ years of Social Services Experience Education - Bachelors degree in Healthcare, Human Relations, or Social Services Certification - Society for Healthcare Advocacy (SHCA) Domains of Practice Certificate - Accredited University or accredited training professionals Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Job Category Patient Services Job Family Patient Support Shift Employee Type PRN 15 Corporate Services Division Make a difference. Every day. MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.