CX Representative (Call Center)

TEKsystems
$33,280.00 - $39,520.00 / yr
tuition reimbursement, 401(k)
United States, Michigan, Southfield
Jan 25, 2025
Charismatic \|\| Friendly \|\| Problem solver \|\| Team Player Does this sound like you? Permanent and Actively Hiring - Career Opportunity for your Review MEMBER SERVICE REPRESENTATIVE (SEE BELOW) WHO OUR CLIENT IS.... MICHIGAN FIRST CREDIT UNION (HEADQUARTERS IN SOUTHFIELD, MI) WAS FOUNDED MORE THAN 90 YEARS AGO BY EDUCATORS AND NOW DELIVERS WORLD-CLASS SERVICE TO MORE THAN 165,000+ MEMBERS AT OUR BRANCHES THROUGHOUT MICHIGAN, AND WE'RE GROWING! WE OFFER FINANCIAL SOLUTIONS FOR EVERY LIFE STAGE AND SEEK TO POSITIVELY TRANSFORM OUR MEMBERS' LIVES THROUGH PERSONALIZED SERVICE THAT MEETS THEIR UNIQUE NEEDS. SIMPLY PUT, MICHIGAN FIRST CREDIT UNION'S SOLE MISSION IS TO PROVIDE THE HIGHEST QUALITY MEMBER EXPERIENCE. WORKING HERE, YOU'LL GET TO PARTICIPATE IN A STRONG CULTURE CENTERED AROUND SERVICE, PROFESSIONALISM, AND GROWTH. MICHIGAN FIRST HIGHLIGHTS: * 500 TEAM MEMBERS * 30 LOCATIONS SPANNING THE LANSING AREA, GRAND RAPIDS AND METRO DETROIT * INDUSTRY LEADER IN CHARITABLE GIVING THROUGH THE MICHIGAN FIRST FOUNDATION * MEMBER SERVICES CALL CENTER OPERATES 24/7/365 * OVER $1.5 BILLION IN ASSETS AWARDS MICHIGAN FIRST CREDIT UNION HAS BEEN THE PROUD RECIPIENT OF: * 2023 BEST & BRIGHTEST IN THE NATION * 2023 BEST & BRIGHTEST IN METRO DETROIT * 2023 BEST & BRIGHTEST IN WEST MICHIGAN * 2023 BEST CREDIT UNIONS TO WORK FOR * 2023 BEST PLACES TO WORK IN SOUTHEAST MICHIGAN * 2023 CHANNEL 4 - VOTE FOR THE BEST - MORTGAGE LENDERS (1ST PLACE) * 2023 CHANNEL 4 - VOTE FOR THE BEST - CREDIT UNIONS (3RD PLACE) * 2023 DETROIT FREE PRESS TOP WORKPLACES * 2023 MICHIGAN VETERANS AFFAIRS AGENCY - CERTIFIED VETERAN FRIENDLY EMPLOYER BENEFITS AND PERKS OF JOINING OUR AWARD-WINNING TEAM INCLUDE: * VERY COMPETITIVE PAY * LOW-COST MEDICAL, DENTAL, AND VISION BENEFIT OPTIONS. EMPLOYER-PAID LIFE AND DISABILITY INSURANCE * 401(K) - 100% MATCH UP TO 5% DEFERRAL * TUITION REIMBURSEMENT FOR BOTH UNDERGRADUATE AND GRADUATE DEGREE PROGRAM * ACCESS TO A COMPLIMENTARY CONCIERGE SERVICE * FREE, STATE-OF-THE-ART FITNESS CENTER AT OUR LATHRUP VILLAGE HEADQUARTERS WITH EXERCISE EQUIPMENT, SHOWERS, AND LOCKER ROOMS * WELLNESS INITIATIVES AND EVENTS THROUGHOUT THE YEAR TO HELP TEAM MEMBERS STAY HEALTHY * LOAN DISCOUNTS FOR CERTAIN SECURED AND UNSECURED LOANS AND MORTGAGES * OPPORTUNITIES FOR PAY INCREASES, INCENTIVES AND PROFIT-SHARING, BASED ON PERFORMANCE * ONSITE SUBSIDIZED TOP-NOTCH CAFE 26 FOR TEAM MEMBERS' USE * ONSITE BOWLING CENTER MEMBER SERVICE REP - Branch Location(s): Lathrup Village (Southfield, MI) Headquarters Salary: $33,280 - $37,440 annually + Benefits Contract: This is not a contract! This is a Direct Placement opportunity, meaning you will be an employee of MFCU from Day One. Schedule: Many options available! Please Apply today to receive more information. Must be open to training on first shift. Job Summary: * Become a part of 365 Live, our Call Center. As a Member Service Center Representative at Michigan First Credit Union, you'll be challenged to deliver five-star service while building relationships with our members over the phone. We're a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they'll be able to hang up the phone feeling confident and satisfied. What You'll Do: -Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing new product information. -Answer members telephone calls promptly and in an appropriate manner -Answer inquiries on banking products including checking, savings, loans and lines of credit etc. Must Have: Minimum 1 year Call Center Experience (2 years preferred) (Must have RECENT customer service experience within the last 2 years) OR equivalent industry experience. Nice to Have: * Previous Banking or Credit Union Experience Pay and Benefits* The pay range for this position is $33280.00 - $39520.00 Can be discussed in interview process Workplace Type This is a fully onsite position in Southfield,MI. Application Deadline This position will be accepting applications until Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.