Student Financial Wellness Program Peer Coach

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

The Office of Scholarships -Financial Wellness is currently seeking a Student Financial Wellness Program Peer Coach to join their team of professionals.

Duties to include:

The University Financial Wellness Peer Coach will support and encourage student success among their peers. Peer Coaches will serve as program ambassadors providing personalized financial education and guidance to students through coaching sessions, empowering them to make informed financial decisions. Student Peer Coaches will attend coach training so that they are able to provide holistic support to Completion Grant and other grant recipients.

• Provide one-on-one financial wellness coaching sessions to students, via in person, phone or zoom, offering guidance on budgeting, saving, credit management, student loan planning, and other financial topics.
• Conduct outreach by making phone calls to schedule coaching sessions and promote program services, ensuring to input and maintain accurate data, cases, and session reports in our relationship management systems and departmental files, to track student interactions and program outcomes.
• Create and distribute financial wellness resources, such as guides, worksheets, as well as online and social media content, to enhance accessibility and outreach.
• Collaborate with university departments, including financial aid, student affairs, and academic advising, to provide comprehensive financial support services.
• Perform general administrative tasks, including management of departmental emails and phone calls, ensuring confidentiality and compliance with university policies.
• Assist with the planning, content development, and facilitation of events, webinars, workshops, tabling events, presentations, and other departmental initiatives on financial literacy topics relevant to college students.
• Represent the department by engaging with students at events, webinars, workshops, tabling events, presentations, and online.
• Develop innovative strategies and assist with all efforts related to increasing coaching participation rate, grant compliance, and student engagement.
• Conduct research on trends and best practices in financial literacy education and coaching techniques with an aim to evaluate program effectiveness, provide feedback to supervisors, and recommend improvements to enhance student engagement and the impact of the Financial Wellness Program.

Perform additional tasks and responsibilities as assigned by supervisors to support the overall goals of the department.

At least 3 semesters of FIU work experience or related experience outside the University with satisfactory or higher from prior student appointment.

Requires a letter of recommendation from one prior supervisor.

Requires prior completion of FIU Service Excellence training or completion within first 30 days.

Ability to work in a team setting.

Advanced proficiency of Microsoft Office Suites.

Ability to take direction and work independently as needed.

Ability to maintain confidentiality when dealing with highly sensitive information.

Knowledge of PC operations and specialized software programs, such as PantherSoft and Salesforce.

Ability to communicate clearly and concisely, verbally, and in writing.

Possess a high sense of responsibility and customer service skills.

Ability to solve problems independently.

Organizational and time-management skills.

• Intermediate to Advanced Excel.
• A Money Essentials training course will be included as part of onboarding and must be completed in the first 15 days.
• At least 3 semesters of FIU work experience or related experience outside the University with satisfactory or higher from prior student appointment.
• Requires prior completion of FIU Service Excellence training or completion within first 30 days.
• Ability to work in a team setting.
• Ability to take direction and work independently as needed.
• Ability to maintain confidentiality when dealing with highly sensitive information.
• Ability to communicate clearly and concisely, verbally, and in writing.
• Ability to build rapport with a diverse student population.
• Possess a high sense of responsibility and customer service skills.
• Ability to solve problems independently.
• Organizational and time-management skills.
• Ability to build rapport with a diverse student population.
• Experience with PeopleSoft Software.
• Experience with Panther Success Network.
• Experience with Salesforce Platform.
• Intermediate to Advanced Excel Skills.
• Experience with Canva design platform.

Student Assistant

• Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.
• During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.
• Upon decreasing credit hours or graduating, student employment must end.

Office Hours Monday-Friday 8:30am-5:00pm

Work Schedule: 20 hours a week within these office hours

$15.00/hour

Criminal Background Check

This student appointment may be subjected to a pre-employment background check.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

FIU is an equal opportunity provider and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, pregnancy, religion, age, disability, national origin, marital status, and veteran status in its programs and activities. For inquiries regarding nondiscrimination contact FIUs Title IX Coordinator and Director of the Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.