Director of Retail Banking

Summary:

The Director of Retail Banking is responsible for assisting the EVP Chief Operations Officer in overseeing all retail banking operations. The SVP Branch Operations manages new account, quality control, and teller staff directly or through supervisors to ensure they properly follow bank policies and procedures, they comply with laws and regulations, process transactions timely and accurately and provide a positive client experience. He/she ensures branch operational activities run smoothly and efficiently; provides leadership, training, and limited supervision within the branches. He/She develops business plans, attains sales goals, ensures that retail banking strategies are customer focused and align with the banks broader objectives driving growth and profitability. He/she follows and promotes the banks Mission Statement and Core Values while maintaining a positive and productive work environment. Managing staff includes ensuring staff is properly trained, ensuring each branch is sufficiently staffed and performing performance reviews as needed with department supervisors as well as preparing performance reviews for direct reports.

The compensation pay range for this position is $110,000.00/Yr. to $136,000.00/Yr. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Duties and Responsibilities:

• Provides leadership for the division's branch operations team including UBs (new accounts), new account Quality Control and teller departments.
• Leads the division's retail deposit strategy including development and implementation of plan.
• Assists the division's Haberfeld HPG Coordinator with executing the banks strategy around account openings.
• Works closely with the Consumer Lending manager to develop Personal Bankers and to ensure adequate coverage to meet customer needs.
• Designs and executes departments' staffing structure and assignments.
• Oversees branch operations management team including the delegation of daily supervisory functions.
• Handles escalated customer issues and strive for satisfactory resolutions.
• Develops and implements strategies for business growth and customer retention.
• Through managers, ensures that all CSRs and tellers are trained properly and timely so that functions are processed in compliance with bank policies, procedures, and regulations.
• Works closely and communicates with regional presidents on staffing and operational matters.
• Leads new deposit-related product and system conversions and implementations.
• Recommends new processes to enhance operational efficiency.
• Will develop and maintain a strong cross-sell program to increase customer satisfaction and generate non-interest income.
• Coordinates the completion of performance reviews and determines salary adjustments for staff members.
• Ensures Branch Certifications are completed and submitted timely.
• Communicates effectively with the EVP Chief Operating Officer regarding all branch UB, QC and teller operations including employee performance issues.
• Works with managers to hire the most qualified and talented individuals to fill open positions.
• Coordinates completing assignments associated with audits and exams in a timely manner and responds to internal audit and compliance review findings.
• Tests, trains, and documents system enhancements.
• Keeps open communication with the division's BSA Coordinator.
• Performs job functions in compliance with all company policies and federal/state rules and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC, and GLBA/privacy rules.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in a business-related field or eight years work experience.
• Minimum of five years branch banking experience specifically in teller and New Accounts/UB/QC departments required.
• Minimum of three years supervisory experience preferred including supervising managers.

Knowledge, Skills, and Abilities:

• Thorough knowledge of bank deposit compliance.
• Strong verbal and written communications skills.
• Must be able to make sound decisions.
• Proficient with Microsoft applications such as Word, Excel, PowerPoint, Outlook, etc. and ability to learn new systems/applications.
• Competency in or ability to learn core banking systems.
• Ability to work independently.
• Ability to maintain a high level of confidentiality and integrity.
• Ability to communicate with auditors, regulators, customers, and personnel at all levels.
• Ability to prioritize, meet deadlines, and handle multiple tasks simultaneous in a fast-paced, diverse, and growth-oriented environment.
• Ability to Travel

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Working Conditions: Work performed in an office environment. Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Travel: Must be capable of up to 50% travel (e.g., 2 weeks or 10 days per month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing.

Mental Conditions: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Supervisory Responsibility: Bank CSRs and Tellers and related supervisors and managers.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.