Customer Service Representative I

Our Customer Service Representatives play a vital role in the Bank's success by assisting customers with their banking needs, detecting customer cues, resolving issues, and delivering timely and accurate customer service. Our Customer Service Representatives maintain knowledge of our products and services to ensure our customer's needs are met. If you thrive in a collaborative environment and enjoy helping others, we'd love to hear from you!

This is a Full-Time position. Usual days and hours are Monday through Friday, 8:30AM to 5:00PM. Hours vary depending on business needs.

What you'll need to be our Customer Service Representative:

• High School Diploma or GED.
• Six-plus months of banking experience.
• Proficient use of a personal computer.
• Ability to type a net thirty words per minute.
• Analytical and critical thinking skills.
• Excellent interpersonal, verbal, and written communication skills.

Why you'll enjoy working at Mabrey:

• Commitment to community investment and engagement.
• Family owned and locally operated.
• Dedication to team member learning and development.
• Visible leadership with a commitment to service.

What you'll do as a Customer Service Representative:

• Adhere to Mabrey's EXCEED Customer Service Standards.
• Remain proficient in the bank's various product and service offerings.
• Fulfill various Customer Service duties related to CIF maintenance, check ordering, Online Banking, and Mobile Banking.
• Assist customers with debit card-related needs such as ordering a new card or closing an existing card; troubleshooting and resolving various issues; and submitting travel and fraud watch notifications.
• Uphold courteous and professional communications with teammates and customers.

Who We Are:

Mabrey Bank is dedicated to delivering the approachable and adaptable service characteristic of a family-owned bank, complemented by the financial offerings and technology associated with prominent, national banks. With a legacy spanning four generations, the Mabrey family has played a pivotal role in providing consistent leadership to both the organization and communities served.

• 15 full-service locations throughout Oklahoma
• 300 team members
• $1.8 billion in assets
• $20,000+ raised by Mabrey Team Members for local communities in 2024

Mabrey Bank is an equal opportunity employer. We are continuously committed to providing equal employment to all qualified applicants. Teammates and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.