Office Service Associate (Floater)

Responsibilities:

• Customer Service & Reception: Ensure the customer service area is always staffed and functional. Provide reception coverage and handle client interactions
• Mailroom & Office Support: Assist in all mailroom functions, including sorting, distributing, and handling mail.
• Support various office services like copy requests and work tickets during coverage or lunch breaks.
• Backup for staff: Act as a backup for all office staff functions when needed, offering flexibility in adapting to changes in duties or coverage.
• Maintains records and files
• Must have good working knowledge of postal regulations
• Must have good working knowledge of computer basics
• Perform work in a backup capacity to all staff functions
• Provide problem resolution
• May deal with difficult or irate customer periodically
• Ensures equipment is in good working order, equipment maintenance
• Interfaces with the client contact when required
• Keeps manager informed of operational efficiencies and potential problems
• May be required to work overtime periodically
• Able to set priorities
• Must be flexible to adapt to changes
• Must demonstrate leadership qualities
• Cover locations in the New York Metropolitan and/or Tri-State Areas
• Travel when need based on coverage and needs

Special Skills/Requirements

• High School diploma or GED equivalent required.
• Ability to lift up to 50 lbs.
• 1 to 2 year experience in a mail room or experience at FedEx and/or UPS.
• Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
• Ability to appropriately handle confidential and highly sensitive material.