Field Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Engineer

Location(s): Los Angeles, CA

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops.
• Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.

• Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
• Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals.
• Performs installs, moves, adds and changes as required.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
• Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.

• Desktop/Laptop Repair.
• Laptop/ Desktop server experience.
• Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING.
• MAC Skills and experience, MAC OS.

• Customer Facing Service, Windows 10/11 skills, MAC skills.

• 8-5 M-F + afterhours stand-by.