New 
Global Contracts Quality Director
 Microsoft | |
 United States, Washington, Redmond | |
 Jan 22, 2025 | |
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OverviewMicrosoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Engineering Procurement and Construction (EPC) team is responsible for delivering core datacenter infrastructure for Microsoft's cloud business. The MS portfolio consists of complex, multi-disciplinary, large scale, multi-year datacenter construction and lease projects. We are looking for a passionate, high-energy individual to help build the cloud datacenters that power the world's largest online services. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. The CO+I, Datacenter business is looking to fill the role of Global Contracts Quality Director. The Contracts Quality director has a role in overseeing and advancing quality assurance onsite in construction projects across regions driving alignment, consistency, and excellence in Quality for General Contractors (GC). This leader will provide strategic vision for GC Quality performance, implement global standards, and foster a culture of accountability in quality management.
ResponsibilitiesDefine and implement a comprehensive global strategy for GC quality management, ensuring alignment with the organizational goals and industry best practicesEstablish and enforce global quality standards, processes, and KPI's to ensure consistent performance across regionsMonitor regional performance, identify trends, and implement solutions to mitigate risk and enhance outcomes.Leadership and collaborationLead a global team of regional directors to ensure seamless execution of quality initiatives Build and maintain collaborative partnerships with internal stakeholders (Procurement, Construction Quality, Claims) to align quality expectations with broader project objectivesInterface with General Contractors, fostering trust, accountability, and continuous improvement globally.Risk Management and continuous improvementAnalyze global performance data to identify systemic risk and opportunities for improvementLead the resolution of critical quality issues caused by GC's and developed scalable solutions to prevent reoccurrencePromote a culture of continuous improvement, leveraging lessons learned across regions to drive excellenceInnovation and Process OptimizationCreate and standardize general contractor quality management processes to improve efficiency, compliance, and outcomesEvaluate and optimize contractor performance frameworks and quality plans to meet evolving business needsReporting and Stakeholder EngagementProvide clear and impactful updates to senior leadership on general contractor quality performance, risks, and mitigation strategiesAssess, identify, and develop stakeholder engagement strategies to enhance contractor quality | |