AV Support Technician II

Come join our team at Jefferson Lab, where great mindsmatter.

Posting Date:01/21/2025

Salary Range:$55,600 - $87,900 (TECH-II)

Work Location Type:Dedicated On-site (100% working on-site)

What your job will be like:

As a member of the CST Help Desk, provide day-to-day support for video tele-conference (VTC) systems, audio and video (AV) systems and associated software used for meetings, conferences and webinars. Works with vendors and facilities management to design, procure and install AV systems in meeting rooms. Operates AV and VTC systems for meetings, conferences and webinars. Provides troubleshooting, training and documentation for users on meeting room AV/VTC systems and associated software. Assists with the support of Windows. Mac and Linux desktop systems.

In this role you will:

• Facilitate and operate AV and VTC systems for meetings, conferences and webinars.
• Actively test meeting room AV, VTC and computing systems to maintain and ensure the functionality of the systems.
• Provide training and documentation for users on meeting room AV/VTC systems and associated software.
• Troubleshoot user problems with AV/VTC systems and associated software.
• Conduct AV/VTC system designs, manage vendors, and oversee new equipment installations.
• Provide desktop support for Windows, Macintosh and Linux based systems.

Qualifications we require:

Education:

• High School Diploma required.

Experience:

• 5 Years relevant experience with a high school diploma required, or
• the equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

• Expertise in choosing, configuring, installing, operating, and troubleshooting AV equipment and video-teleconferencing systems.
• Ability to oversee AV events, VTC meetings and webinars, and ensure a superior experience for participants.
• Ability to operate sound boards with multiple inputs and outputs.
• Demonstrates intermediate skills and knowledge with the Windows operating system.
• Demonstrates proficiency with the use and management of Zoom, Teams and other VTC applications.
• Demonstrates sound judgment in completing assignments.
• Good organization and time management skills with proven ability to manage multiple priorities.
• Must be knowledgeable and experienced in customer services practices.
• Knowledge of tools necessary for maintaining and disseminating documentation via the web. Must be able to use these tools.
• Must have an understanding of the operation of wired and wireless computer networks.

Qualifications we desire:

• Relevant Associate's Degree preferred.

About Jefferson Lab

Join a community with a common purpose of solving the most challenging scientific and engineering problems of our time. The Jefferson Lab campus is located in southeastern Virginia amidst a vibrant and growing technology community.

A career at Jefferson Lab is more than a job. You will be part of "big science" and work alongside top scientists and engineers from around the world unlocking the secrets of our visible universe. Managed by Jefferson Science Associates, LLC; Thomas Jefferson National Accelerator Facility is entering an exciting period of mission growth and is seeking new team members ready to apply their skills and passion to have an impact. You could call it work, or you could call it a mission. We call it a challenge. We do things that will change the world.

Total Rewards at Jefferson Lab

At Jefferson Lab, we believe that a comprehensive employee benefits program is an important and meaningful part of the compensation employees receive. Our benefits program includes, but is not limited to:

• Medical, Dental, and Vision Care Plans
• Flexible Spending Accounts
• Paid Time-off and Leave Programs (vacation, holidays, sick leave)
• 401(k) Plan - 9% Lab Contribution; 100% vested
• Flexible Work Arrangements (Hybrid & Alternate Work Schedules available)
• Tuition Assistance, Training and Professional Development Programs
• Live near the waterways of the Chesapeake Bay region with access to nearby beaches, mountains, and all major metropolitan centers on the East Coast

Jefferson Science Associates, LLC (JSA) manages and operates the Thomas Jefferson National Accelerator Facility (Jefferson Lab). JSA is an Equal Opportunity Employer and does not discriminate in hiring or employment on the basis of race, color, religion, ethnicity, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, or veteran status or on any other basis prohibited by federal, state, or local law. As part of the JSA's equal employment opportunity policy, we also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

JSA is committed to providing reasonable accommodations for persons with disabilities (unless doing so will result in an undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruiting @jlab.org or contact Human Resources by calling (757) 269-7100 and selecting option 1 between 8 am - 5 pm EST to provide the nature of your request.

Employment with JSA is conditional upon DOE approval if at any time during your employment you are participating in a Foreign Government Talent Recruitment Program or Affiliated activity. Generally, such programs/activities include any foreign-state-sponsored attempt to acquire U.S.-funded scientific research through programs run or funded by the government that target scientists, engineers, students, academics, researchers, and entrepreneurs of all nationalities working or educated in the United States. This includes positions or appointments, both domestic and foreign, titled academic, professional, or institutional appointments whether or not remuneration is received and whether full-time, part-time or voluntary.