Recovery Coach Case Manager

A recovery coach/case manager provides casemangement type services and recovery coaching. The purpose of recovery coach/case manager is to:

Provide opportunities for individuals receiving services to direct their own recovery process

Teach, coach, and motivate, individuals in the acquisition and utilization of skills needed to facilitate their recovery

Educate and accompany individuals around available service options and choices such as Literacy classes, GED, Employment, Volunteerism, Social Activities

Promote and introduce the use of natural resources through normal venues of interest

Facilitate the development of a sense of wellness and self worth

Provide warmline cell phone coverage on a rotating basis.

Escort individuals from HOPE & Welcome Center to medical appointments, hospitals, food bank, DPW, shelter/housing etc.

Help in Welcome Center to transport people to services identified/needed

SPECIFIC DUTIES:

Education and Engagement

• Engage individuals who may be at-risk and provide stage-appropriate recovery education and supports.
• Assist in the orientation process for persons who are new to receiving mental health and/or co-occurring disorders services
• Assess individuals in their abilities, strengths, and assets towards the development of a recovery plan that addresses all domains of an individual's life.
• Assist individuals in identifying their personal interests and goals using motivational interviewing.
• Provide individual and group coaching, mentoring instruction, training, feedback and positive reinforcement for individuals in areas such as money management, grooming/hygiene, meal preparation, public transportation, communication skills, medical follow-up and other independent living skills.
• Educate individuals on evidenced based practices, e.g., illness management and recovery,
• Co-occurring disorders, supported employment, family psychoeducation, etc.
• Demonstrate cultural sensitivity and competence and be trauma informed as relevant to the needs of individuals in recovery

• Educate individuals in understanding their Wellness Recovery Action Plans as a means to recognize early triggers and signs of relapse, and use of individual coping strategies as an alternative to more restrictive services
• Educate individuals about self-help resources, e.g., Double Trouble, 12 Step, Bi-polar and Depression, Grief and Loss or other self-help groups for individuals with co-occurring mental health and substance abuse disorders.
• Work closely with Recovery Counselors, Nurse and Psychiatrist to assist the individual with recovery goals and medical concerns.
• Encourage peer supports and services that can assist individuals towards achieving a greater sense of well-being.

B.A. in human service field and 2 years of mental health direct care experience, which include 60 hours of psychiatric rehabilitation training or 2 years of experience in psychiatric rehabilitation; or an associate degree or equivalency and 4 years of mental health direct care experience, which must include either 60 hours of psychiatric rehabilitation training or 2 years of experience in psychiatric rehabilitation; H.S. plus 3 years mental health/psych rehab experience; CPS certification plus 2 years mental health/psych rehab experience.

* Note: Current staff will have an opportunity to obtain training and experience within a 1 year time period.

Valid PA driver's license

Demonstrated computer proficiency in Microsoft Word.

Knowledge (or willingness to learn about) community resources in Philadelphia area.

Willingness to work flexible work schedule to include some evenings, weekends, and holiday hours.

• Complete of a 12 hour orientation on recovery/psych rehab offered by certified trainers to be completed within 1 year of hire or start-up of program.
• Complete at least 24 hours of training per year with at least 18 hours specifically focused on recovery/psych rehab, e.g., evidence based practices, motivational interviewing, substance abuse, solution oriented coaching, cultural sensitivity, harm reduction, etc.
• Participate in and complete all CBH mandatory in-services
• Keep supervisor informed of all potential problematic situations/concerns/issues
• Keep supervisor and team members informed about individuals' strengths,
• accomplishments and obstacles they are experiencing obtaining their recovery goals.