Operations Product Manager

POSITION: Operations Product Manager

Summary:

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations, having a strong commitment to diversity and inclusion, and fostering a highly collaborative and customer centric environment. The Operations Product Manager is responsible for the overall management and optimization of key Operations & Services division vendor relationships, with a focus on products related to check processing, check fraud analysis, and deposit and loan statement and notice processing.

Key Result Areas:

• Possess in-depth subject matter expertise. Create and maintain detailed documentation outlining functions, features, and file flows. This includes user guides, technical specifications, and FAQs to ensure stakeholders understand product capabilities.
• Oversee the management of budget, contracts, addendums, and work orders. Continuously evaluate products and services utilized to optimize value and manage expenses effectively.
• Establish a framework to monitor key success metrics, including costs, service-level agreements, delivery trends, features, functionality, and risks. Regularly analyze and report on these metrics to drive continuous improvement and strategic decision making.
• Identify and propose opportunities for product enhancements and upgrades based on market trends, customer feedback, and technological advancements. Ensure alignment with business goals and develop a structured process for managing product upgrades, including planning, execution, and post-implementation reviews.
• Develop and maintain comprehensive product backlogs, strategies, and roadmaps. Manage defect and issue processes, including communications with internal teams and vendors, logging and prioritizing defects, validating remediated defects, and ongoing monitoring and testing.
• Work collaboratively with departments across the bank, ensuring duties are performed in accordance with established policies, procedures, and regulatory requirements. Adhere to control and risk management measures to prevent operational losses.
• Perform additional duties as required to support the bank's overall goals.

Qualifications:

• 5+ years of experience in product management.
• Knowledge of banking products, services, and regulatory requirements. Experience with check and statement processing vendors and technology or operations product management preferred.
• Strong project management skills, including the ability to effectively manage cross-functional project teams.
• Ability to problem solve and make informed decisions using data.
• Excellent verbal and written communication skills for interaction with stakeholders at all levels.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job.

Location:

Hybrid/Waltham, Massachusetts

About Cambridge Savings Bank:

Cambridge Savings Bank is a full-service banking institution with $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In March 2023, Kroll Bond Rating Agency affirmed CSB's investment-grade rating, reinforcing the bank's position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

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