Service Desk Analyst
TEKsystems | |
$16.00 - $25.00 / hr | |
United States, Oklahoma, Tulsa | |
Jan 18, 2025 | |
*Required Skills:*
* 3+ years of helpdesk support experience * Windows OS * Office 365 * Active Directory *Job Description:* Client is looking to hire a Service Desk Analyst. Team is currently growing in size due to higher call volume and incoming tickets. *Responsibilities include, but are not limited to:* * 100% IT phone, email, and chat support * Networking support (DNS, DHCP, TCP/IP, etc.) * Troubleshoot in a multi-user environment * Troubleshoot PC's, printers, etc. * Support Windows based devices * Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner. * Triage high impact events * Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions * Managing local technical projects * Maintain or create policies, procedures, and processes * Identify root-causes of operational issues and process inefficiencies * Working with limited supervision * Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms *Pay and Benefits* The pay range for this position is $16.00 - $25.00 About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. |