Sr Planner Int'l Customer SC

Job Location: Bentonville, AR

Summary:

As the Int'l CPFR Center of Excellence, this role will provide direct leadership to in-country supply chain managers and their teams to align goals and objectives with the key customer's supply chain strategy. They will assist in hiring, training, developing, and retaining Hershey's in-country CPFR team members and/or distributor partners. They will document all existing processes and benchmark best practices across internal markets or external industries to develop "win-win" opportunities for Hershey, our partners, and our customers (Data repository on the current COE SC Teams Site). They will audit the in-country CPFR teams to ensure each market is providing excellent customer service and improving relationships with key customers. They will define focuses for each market to improve CPFR functions, drive improvements with KPIs (Case fill rate, On-time In-full, In-stock, Days on Hand), and execute, on time, seasonal, everyday, promotional activity to ensure sales plans are met.

This position is responsible to support the execution of the customer supply chain strategy as well as supporting business processes, policies, and systems across all international markets. In conjunction with the international team leaders, establish and build strong working relationships with supply chain decision makers at strategic customers to drive improved service, lower cost to serve and deliver main KPIs (Case fill rate, On-time In-full, In-stock, Days on Hand). This position will also lead Global Customer (Walmart) supply chain initiatives to ensure Hershey is a preferred partner vendor (constant Advantage Survey improvements), and set up and develop Top to Top meetings with key customers (Walmart, Sam's Club, Costco, etc.).

This role will support the creation of the Walmart & Sam's Club KPIs monthly tracker to understand the business trends needed to deliver expected service levels across all Global Customers in the International markets. Tracking KPIs weekly, monthly, quarterly and defining action plans with in-country teams to ensure improvement or sustaining target KPIs. This role will be responsible for pulling and analyzing data from Hershey (S4H) and customer's (retail link, luminate, etc.) reporting software and building compelling stories using data and power point slides.

This role will sit on the Walmart International Supplier Collaboration Board along with ensuring in-country teams are actively participating in the ISCRs. This person will be one of the points of contact for Walmart International Supply Chain team and Walmart in-country supply chain leads.

This role has a global scope and may require up to 50% travel (internationally) and, at times, working sessions outside of normal business hours.

In addition, the Sr. Planner, Int'l Customers Supply Chain responsibilities will include:

Global Customers Supply Chain

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  • Be a point of contact for Walmart International, Sam's Club International, and Costco International supply chain partners (VP, Director, Manager).
  • Responsible to support the execution of the customer supply chain strategy as well as supporting business processes, policies, and systems across all international markets.
  • Aligning joint business plans supply chain KPIs. Establishing and leading key customer meetings (top to tops) with Global Customers and provide direct leadership to in-country supply chain managers to align goals and objectives with the strategic customer supply chain strategy.
  • In conjunction with the International Sales team leaders, establish and build strong working relationships with supply chain decision makers at strategic customers to drive improved service, lower cost to serve and deliver main KPIs (Case fill rate, On-time In-full, In-stock, Days on Hand).
  • Will pull data from Hershey and Customer systems, analyze the data, and build power point decks and/or compelling stories to share out in high level meetings and to drive decisions
  
  
  
  

Collaborative Planning Forecasting and Replenishment (CPFR) Center of Excellence

• As the Center of Excellence for International CPFR, this role/team will be responsible to document all existing processes and benchmark best practices across internal markets or external industries to develop "win-win" opportunities for Hershey, our partners, and our customers (Data repository on the current COE SC Teams Site).
• Create reporting such as the Walmart & Sam's Club KPIs monthly tracker to understand the business trends needed to deliver expected service levels across all Global Customers in the International markets.
• Will audit Hershey markets to define strategies and goals for in-country teams, ensuring sustained success and/or improved service to our customers.

Walmart International Supplier Collaboration Board

• Will lead initiatives and be the Hershey representative in the ISCBs alongside the other 19 JBP suppliers. Sharing learnings and insight across our markets, with our SC and cross functional partners.
• Will present key learnings during ISCB sessions that include Walmart VP, directors, and managers along with other industry leaders.

Skills and Experience:

• 3-6 years of experience working in Supply Chain or a related field, and experience in consumer product industry a plus.
• Bilingual required (Spanish)
• Walmart, Sam's Club, or Costco customer experience
• Expert in Excel, PowerPoint and other software applications
• Experience with Walmart systems (retail link, luminate, NOVA, Madrid)
• Results oriented - able to achieve objectives with little direct supervision
• Ability to drive change and communicate across organizations
• Demonstrates vision and the skills and knowledge necessary to realize results
• Strong problem-solving skills
• Prior project leadership experience a plus
• Analytical & technical skills to understand the customer's business and apply to set goals/objectives and drive consistent results.
• Adjust quickly to varied customer needs in markets and be prepared to change priorities to meet changing demands
• Ability to interact with a highly diverse group of people internally within the company as well as externally.
• Knowledge of Hershey's sales organizations; distributor experience a plus
• Strong written, oral communication and presentation skills

Minimum Requirements and Education:

Required: Bachelor's degree in supply chain, business management, or related field.