Transload Operator/CSR

Specific Responsibilities to Include:

• Daily unloading of materials consisting of a variety of bulk liquid and dry products
• Ability to understand and follow operating procedures and policies
• Ability to operate or learn to operate railcar loading systems and equipment
• Ability to perform work safely and productively
• Ability and interested in being cross trained on all functions at facility
• Processes orders by EDI, fax and email
• Inputs receiving and shipping of customers goods into Customer Management Systems.
• Resolves inventory, receiving, shipping and invoicing problems
• Participates in physical inventory counts
• Anticipates and corrects problems in delays and any additional information needed by customer
• Forwards to the Customer documents and records upon request.
• Follows-up on orders to ensure delivery by specified dates
• Checks orders to ensure they are accurate with regards to quantity shipped.
• Prints and supplies special labeling when required to the shipping department.
• Receives, investigates and resolves customer complaints
• Consults with warehouse or common carrier personnel to expedite or trace missing or delayed shipment
• Performs other related duties as required
• Strong work ethic
• Keeps work area clean
• Attention to detail
• Accurately fill out all necessary paperwork
• Enforces safety policies and procedures with other employees and visitors
• Ability to perform general maintenance on equipment
• Assist with other duties within the facility (general maintenance, landscape upkeep and painting)
• Interact with customers, railroad crews, other Team Members and visitors
• Understands customer needs

Requirements of a successful Transload Operator:

• Read, write, and understand English
• Basic math skills
• Computer skills - Microsoft Office including Word, Excel, PowerPoint, Teams, Sharepoint & Outlook
• Valid Driver's License
• Capable to learn how to operate and maintain railcar/trans loading equipment (e.g., Hoses, portable conveyors, transfer pumps, portable stair systems, small to medium sized equipment, etc.)
• Ability and willingness to travel to other transload terminals to assist when necessary

Here are some of the physical requirements for this role:

• Physically able to climb up and down railcars/ladders safely
• Willing to receive general safety training
• Ability to work outside in ALL weather conditions (snow, rain, sub-freezing temps)
• Willing to work with liquid hazardous and dry bulk materials
• Can carry at least fifty (50) pounds
• In good physical condition (able to walk one (1) to two (2) miles per shift)

The applicant selected for this position may be required to successfully complete a background check and drug test. Passing results must be received prior to start date in new position. (Background check may include the following: Credit History, Criminal History, Driver License Record History, Education Credentials, Employment History, Reference Checks and Professional License or Certification review relevant to the position.)

Safety is the cornerstone value in our Company. Our employees are expected to live our values on the job in how we work, how we act, and how we create value. Safety is a personal responsibility. We are professionals and our activities must reflect that professionalism. Each team member must demonstrate safety advocacy every day - regardless of their role in the Company. Compliance with safety and operating rules is required and essential to our own safety and that of others.

"The Patriot Way."

At Patriot, we value our relationships - with our customers, employees, shareholders, communities and other stakeholders. We know that safety, integrity, reliability, ethical behavior and exceptional customer service are critical to building and maintaining strong, mutually beneficial relationships. Everyone at Patriot - from the mailroom to the boardroom - embraces those values. More importantly, as a team, we make it our business to demonstrate them in everything we do. It's "The Patriot Way."