Research Specialist

Who we are...

Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

What we offer...

At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Architecture Group is comprised of some of the brightest and most talented individuals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its' medical records.

What we need...

The Research Specialist I in the Intake Department is responsible for processing all research inquiries for any and all chart retrieval methods. The Research Specialist will provide the highest quality customer service to CIOX Health internal and external customers and ensure all responses follow approved company and HIPAA guidelines.

Evaluate and perform all research inquires, including but not limited to retrieval methods fax, mail, copy service, provider portal, and remote retrieval.
• Search multiple backup locations to find lost inventory.
• Communicate findings to respected parties via Ciox Solutions Center. Assist with additional work duties or responsibilities as evident or required
• Must be able to work with moderate supervision responding to changing priorities and role needs
• Maintain working knowledge of Company software
• Adhere to the Company's Code of Conduct and policies and maintain HIPAA compliance
• Maintain emails and correspondence within a timely manner
• Responsible to meet company set performance goals
• Must be a team player and willing to adapt to change

• High school diploma or equivalent required
• Excellent detail-orientation and accuracy in high volume work environment
• Ability to absorb and apply training in multiple functions; flexibility to be shifted from one function to another based on business needs.
• Highly proficient at troubleshooting and problem-solving complex issues
• Basic computer skills including Windows based applications (Word, PowerPoint, Excel and Outlook) and the ability to perform other basic computer functions
• Strong verbal and written communication skills in the English language
• Proven ability to prioritize, multi-task and work in fast paced environment

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.

*Except for states where legally prohibited to enforce mandates.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This job is not eligible for employment sponsorship.