IS/IT Service Manager

To ensure that technologies are delivered according to the priorities of the business and are ready to support the launch of new products or capabilities. The role is charged with creating and supporting a global community of Technology Owners with the purpose of delivering increased value through common application of technologies across Mirion products. The role is also designed to improve Mirion's innovation and deliver the maximum return on investment from our R&D spend through a clear innovation strategy. Success depends on regular communication of the status of the Technology development program and our Technology Strategy (as defined by Technology Roadmaps).

Essential Duties

• Service Max administrator:
  
  
  
  • Partner with functional groups and development teams (3rd Party Consultants and other Salesforce and ServiceMax Administrators) to deliver against product and service goals and business requirements.
  • Provide operational support to end-user within existing Service teams (NA, Belgium, UK, Germany).
  • Coordinate the successful implementation of ServiceMax local and global initiatives by reviewing business requirements, including expansion and standardization of ServiceMax within Mirion Technologies global Service teams.
  • Proactively identify opportunities to improve user satisfaction. Research reported system issues and provide recommendations for replacing or improving ineffective processes and make suggestions for new ones.
  • Create and manage tools to improve operational efficiencies and financial reporting (dashboards).
  
  
  
  

• Service Technologies owner
  
  
  
  • Oversee the deployment and continuous development of existing technologies, ensuring their capabilities are maximized and aligned with organizational goals. This involves evaluating current systems to identify areas for enhancement, optimizing performance, and extending their functionalities to address evolving business needs. Key activities include, but are not limited to
    
    
    
    • VM ware training platform
    • Mobile technologies
    • Electronic licensing
    • IoT (in support of Predictive Maintenance initiatives)
    
    
    
    
  • Responsible for driving technological innovation and advancement
    
    
    
    • Work closely with Service PLM to research emerging technologies and lead their advancement to extend the service portfolio.
    • Work closely with Service management to research technologies and lead their advancement to improve efficiencies.
    
    
    
    
  
  
  
  

Essential Requirements

• Experience integrating ServiceMax and Salesforce with internal or external systems.
• Must be team focused, excellent communicator and collaborative demonstrated experience working with cross functional teams.

Additional Requirements

• Ability to stand up for global template scope when starting new implementations.
• Ability to assimilate technical information.
• Ability to work in a dynamic environment and meet deadlines.
• Strong communication skills.
• Strong organizational skills.
• Attention to detail.

Education & Experience Requirements

• Over 3 years of experience in IT/SalesForce.