Card Operations Specialist I

Why Broadway Bank:

We are one of the largest independently owned banks in
Texas with offerings in personal and private banking, wealth management,
business banking and mortgage lending.

Position Overview:

The Card Operations
Specialist I is responsible for performing a variety of essential duties within
the Card Operations Department. This role requires comprehensive cross-training
and participation in job rotations within the broader Deposit Operations
department. The position demands meticulous attention to detail, a strong
understanding of banking operations, and the ability to provide excellent
customer service while adhering to regulatory requirements and internal
policies.

Essential Functions:

• Order Visa
  Debit cards through the Fiserv Signature and Fiserv EFT systems for
  outsourced production.
• Process incoming
  expedite requests for debit cards, ensuring timely delivery.
• Maintain and
  document all EFT, ATM, and Visa network disputes using the Centrix
  application, including thorough documentation of research findings and
  actions taken.
• Perform
  chargeback duties, including maintaining a tickler file, following up on
  disputes, conducting research, and mailing timely dispute decision
  letters.
• Ensure customer
  disputes are researched and resolved in compliance with Visa, Federal, and
  other applicable Network regulations and internal timelines.
• Complete online
  BTE entries for all general ledger transactions.
• Monitor,
  research, and process account clearing items daily for debit card
  suspense, cash advance, and internal clearing accounts.
• Monitor Visa
  Cams reports, reorder and track replacement cards as needed, and follow up
  with customers, including sending accompanying letters.
• Utilize
  Tranblocker, Case Tracker, and the EnFact Fraud Detection System to
  proactively reduce ATM/Debit Card fraud.
• Analyze Brute
  Force Attack activity across all debit card transactions and monitor
  Centrix application reports for fraud trends and suspicious activity.
• Investigate
  alerts from the FCRM system, analyze transactions for fraud, and open
  cases as required by procedure.
• Assist law
  enforcement and postal inspectors with investigations related to customer
  fraud, including forgeries, check kiting, embezzlements, counterfeit
  checks, and ID theft.
• Assist internal
  and external customers, banking centers, and merchants with debit card
  research and resolution.
• Conduct
  outbound or follow-up calls to ensure customer satisfaction and resolve
  issues promptly.
• Deliver
  exceptional service to customers, ensuring their needs are met
  efficiently.
• Maintain a
  comprehensive knowledge of products and systems relevant to Card
  Operations.
• Ensure all
  transactions comply with operational, technical, and regulatory
  requirements.
• Balance Visa
  activity against internal and external reports.
• Review and
  maintain various daily and monthly reports and documentation, ensuring
  accuracy.
• Upload and
  archive documents for Card Operations in the image archive system,
  ensuring quality control.
• Respond to
  support tickets or phone calls related to the duties listed above.
• Participate in
  other duties as assigned, including learning and assisting other
  workstations within the department and supporting special projects.
• This position may require travel within the Bank's geographic area.

Experience & Education:

• Minimum of 2 years of
  experience in bank operations, financial services, or a related field.
• Experience with general ledger and account reconciliations is required.
• High School diploma or equivalent is required.

Skills & Qualifications:

• Strong organizational skills with a keen eye for detail.
• Self-motivated with the ability to learn quickly and adapt to new processes.
• Excellent verbal and written communication skills.
• Professional presentation skills and the ability to interact effectively with various stakeholders.
• Ability to work both independently and collaboratively in a team environment.
• Capacity to work under pressure and prioritize tasks effectively.
• Ability to manage multiple priorities simultaneously.
• Pleasant, friendly, and approachable demeanor.
• Strong functional and technical skills, particularly in banking systems.
• Proficiency in Microsoft Office Suite.

Other Requirements:

• Understanding
  of applicable bank regulations and complex transactions.
• Ability
  to maintain confidentiality and integrity in handling sensitive
  information.
• Requires the ability to lift, carry, push, pull weights or otherwise move objects weighing as much as 10 lbs. on a regular basis and/or for extended periods of time during the workday.
• Occasional overtime or extended hours may be required.

We're a culture that offers resources to benefit your
overall health and well-being:

• Employee Impact Groups
• Career Development and Mentorship Programs
• Generous paid time off, minimum 4 weeks
• Employee recognition, awards, and events
• Free vision insurance
• Retirement matching
• Tuition reimbursement

This job description is not designed
to be a comprehensive listing of duties, responsibilities, or activities that
are required for this job. Duties, responsibilities, and activities may
change at any time with or without notice.
Broadway
Bank is proud to be an Equal Opportunity and Affirmative Action Employer.
Broadway Bank is a drug-free and tobacco-free workplace, with a nicotine-free
hiring policy. All qualified applicants
will receive consideration for employment without regard to race, color,
ethnicity, religion, sex, sexual orientation, gender identity, national origin,
disability, veteran status, genetic data or other legally protected status.
Member
FDIC