Call Center Clerk

The Call Center Clerk is responsible for responding to consumer inquiries and conducting outbound follow-up. Also provide support for event and service campaigns through outbound calls to customers and prospective customers. The individuals selected for this position will be measured on performance metrics for prompt response, superior customer satisfaction and completion of scheduled appointments.

• Employs best practices for handling of inbound email inquiries and in/outbound telephone communications as prescribed by team leaders to help shoppers with their information needs.
• Acquires and maintains company and product knowledge needed to assure quality response to customer inquiries.
• Employs the Company's Consultative Sales Process as it relates to telephone engagement.
• Works within and support of the Process Driven Environment of the Customer Care Center.
• Collaborates with retail store and Support teams to produce satisfying outcomes for customers.
• ALL OTHER DUTIES AS ASSIGNED

• Minimum Degree Required: High School Diploma or Equivalent
• Inbound/Outbound Call Center/Customer support center experience

• Strong telephone skills, including voice quality, enunciation, grammar, listening.
• Excellent writing skills, including ability to compose grammatically correct consumer communications.
• Punctual and reliable work attendance
• Solid selling skills and strong goal orientation
• Excellent time management and organization skills
• The ability to succeed in a fast-paced goal, oriented environment
• Team-orientation and positive attitude

• Regularly performs computer work and sits.
• Occasionally walks and stands.
• Seldom/never lifts up to 50lbs.